Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Medwell Journals
2016
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/18232/1/IBM%2010%203%202016%20209-217.pdf |
| _version_ | 1803627517533224960 |
|---|---|
| author | Mohammed Saad, Alawni Islam, Rabiul Noor, Mohd Saifoul Zamzuri Ali, Jamal Zainal, Zalina |
| author_facet | Mohammed Saad, Alawni Islam, Rabiul Noor, Mohd Saifoul Zamzuri Ali, Jamal Zainal, Zalina |
| author_sort | Mohammed Saad, Alawni |
| collection | UUM |
| description | This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different countries.Insurance service is different from other services as it is complex and future contingent service involves substantial legal characteristics.Hence, in order to succeed and survive in this environment, any economic enterprise needs to deliver quality service.This study also attempted to look into the service quality provided by the Saudi insurance industry in light of its consequences.Customers of Saudi insurance organizations will constitute the sample of the study.Therefore, this study is going to take health insurance regarding to the important of this section to investigate its role of customer loyalty.The root of the main deficiency is probably lack of knowledge which suggests the need for greater awareness of the acceptability of insurance and of its potential benefits to consumers.Health insurance in particular can be emphasized as it is also popular in industrialized nations |
| first_indexed | 2024-07-04T06:07:19Z |
| format | Article |
| id | uum-18232 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:07:19Z |
| publishDate | 2016 |
| publisher | Medwell Journals |
| record_format | dspace |
| spelling | uum-182322016-06-26T08:47:52Z https://repo.uum.edu.my/id/eprint/18232/ Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry Mohammed Saad, Alawni Islam, Rabiul Noor, Mohd Saifoul Zamzuri Ali, Jamal Zainal, Zalina HG Finance This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different countries.Insurance service is different from other services as it is complex and future contingent service involves substantial legal characteristics.Hence, in order to succeed and survive in this environment, any economic enterprise needs to deliver quality service.This study also attempted to look into the service quality provided by the Saudi insurance industry in light of its consequences.Customers of Saudi insurance organizations will constitute the sample of the study.Therefore, this study is going to take health insurance regarding to the important of this section to investigate its role of customer loyalty.The root of the main deficiency is probably lack of knowledge which suggests the need for greater awareness of the acceptability of insurance and of its potential benefits to consumers.Health insurance in particular can be emphasized as it is also popular in industrialized nations Medwell Journals 2016 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/18232/1/IBM%2010%203%202016%20209-217.pdf Mohammed Saad, Alawni and Islam, Rabiul and Noor, Mohd Saifoul Zamzuri and Ali, Jamal and Zainal, Zalina (2016) Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry. International Business Management, 10 (3). pp. 209-217. ISSN 1993-5250 http://medwelljournals.com/abstract/?doi=ibm.2016.209.217 |
| spellingShingle | HG Finance Mohammed Saad, Alawni Islam, Rabiul Noor, Mohd Saifoul Zamzuri Ali, Jamal Zainal, Zalina Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry |
| title | Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry |
| title_full | Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry |
| title_fullStr | Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry |
| title_full_unstemmed | Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry |
| title_short | Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry |
| title_sort | consequences of service quality in the insurance industry a case study on saudi arabia insurance industry |
| topic | HG Finance |
| url | https://repo.uum.edu.my/id/eprint/18232/1/IBM%2010%203%202016%20209-217.pdf |
| work_keys_str_mv | AT mohammedsaadalawni consequencesofservicequalityintheinsuranceindustryacasestudyonsaudiarabiainsuranceindustry AT islamrabiul consequencesofservicequalityintheinsuranceindustryacasestudyonsaudiarabiainsuranceindustry AT noormohdsaifoulzamzuri consequencesofservicequalityintheinsuranceindustryacasestudyonsaudiarabiainsuranceindustry AT alijamal consequencesofservicequalityintheinsuranceindustryacasestudyonsaudiarabiainsuranceindustry AT zainalzalina consequencesofservicequalityintheinsuranceindustryacasestudyonsaudiarabiainsuranceindustry |