Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

Show other versions (1)

This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...

Full description

Bibliographic Details
Main Authors:	Mohammed Saad, Alawni, Islam, Rabiul, Noor, Mohd Saifoul Zamzuri, Ali, Jamal, Zainal, Zalina
Format:	Article
Language:	English
Published:	Medwell Journals 2016
Subjects:	HG Finance
Online Access:	https://repo.uum.edu.my/id/eprint/18232/1/IBM%2010%203%202016%20209-217.pdf

Similar Items

Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
by: Mohammed Saad, Alawni, et al.
Published: (2016)

An Analysis of Efficiency of General Insurance Industry in India
by: Sinha, Abhijit, et al.
Published: (2016)

Providing micro-finance service for micro-enterprise: Performance of selected micro-finance institutions in Malaysia
by: Majid, Rahimah, et al.
Published: (2007)

An understanding the determination of life insurance premium: Shariah compliant in the Islamic insurance concept and practice
by: Kusairi, Suhal, et al.
Published: (2015)

Social insurance in Malaysia 2020
by: Mohamad, Mohamad Hanapi
Published: (1997)

Risk management and insurance planning
by: Ismail, Azman
Published: (2006)

Determinants of life insurance demand: an empirical investigation in the Malaysian market
by: Zatul Karamah Ahmad Baharul-Ulum, et al.
Published: (2012)

Development of the Islamic insurance business in Malaysia
by: Ab Rahman, Asmak, et al.
Published: (2011)

Deposit insurance and bank dividend policy
by: Che Johari, Edie Erman, et al.
Published: (2020)

Do social capital and small and medium enterprise factors influence the performance of small businesses? empirical evidence from emerging economy
by: Sani, Habibu, et al.
Published: (2019)

Investigating the Empirical Relationship Between Service Quality, Trust, Satisfaction, and Intention of Customers Purchasing Life Insurance Products
by: Panigrahi, Shrikant, et al.
Published: (2018)

Modeling Investments in the Dynamic Network Performance of Insurance Companies
by: Tone, Kaoru, et al.
Published: (2019)

Labuan captive insurance: an analysis of its performance using DEA
by: Amierah Ratna Binting
Published: (2013)

Cost efficiency, profitability and firm size of Thai insurance companies
by: Abdul Karim, Mohd Zaini, et al.
Published: (2005)

The relationship between communication, customer knowledge and customer loyalty in Saudi Arabia insurance industry companies
by: Alawni, Mohammed Saad, et al.
Published: (2015)

Bank Owned Life Insurance: A Critical Examination of Banking Strategy
by: You, Leyuan, et al.
Published: (2012)

Should the Financial Planner Advise His Client to Buy the Life Insurance Policy?
by: Lim, Chee Chee, et al.
Published: (2022)

A Preliminary study on the relationship between psychographic factors and the purchase of life insurance
by: Tan, Suang Sin, et al.
Published: (2017)

Evaluating insurance claim of a stolen generator set: Is First Takaful liable?
by: Lim, Chee Chee, et al.
Published: (2012)

A study on the financial performance between takaful insurance and conventional insurance in Malaysia / Norlina Mohd Yazid
by: Mohd Yazid, Norlina
Published: (2011)

Personality Traits, Driving Behavior and Motor Insurance Pricing: Evidence from Young Drivers
by: Md Jadi, Diara, et al.
Published: (2016)

A Correlational Study on Savings, Spending, Investment and Insurance Among Students at Tertiary Levels
by: Zuraina, Ali
Published: (2018)

The impact of business intelligence on the marketing with emphasis on cooperative learning: Case-study on the insurance companies
by: Huang, Zhi-xiong, et al.
Published: (2022)

A preliminary study on the relationship between psycho graphic factors and the purchase of life insurance
by: Tan, Suang Sin, et al.
Published: (2017)

Does difference in secondary and tertiary literacy influence life insurance consumption in the selected ASEAN countries?
by: Lee, Hui Shan, et al.
Published: (2016)

Evaluating traditional, dynamic and network business models: An efficiency-based study of Chinese insurance companies
by: Nourani, Mohammad, et al.
Published: (2022)

Evaluating traditional, dynamic and network business models: an efficiency‑based study of Chinese insurance companies
by: Nourani, Mohammad, et al.
Published: (2021)

Intellectual capital and its effect on financial performance of banks: Evidence from Saudi Arabia
by: Al-Musali, Mahfoudh Abdul Karem, et al.
Published: (2014)

Firm-specific internal determinants of profitability performance: an exploratory study of selected life insurance firms in Asia
by: Zainudin, Rozaimah, et al.
Published: (2018)

Investigating the impact of community based health insurance scheme among the rural dwellers of Sokoto State Nigeria
by: Tanko, Garba Ibrahim, et al.
Published: (2015)

The relationships between pre and post-entry expectation, perceived performance and turnover intention of life insurance agents in China
by: Liu, Hao
Published: (2016)

A value-added view of intellectual capital and financial performance in knowledge management: a case of Chinese insurance companies
by: Ren, Chunya, et al.
Published: (2021)

The role of financial knowledge on life insurance and family Takaful awareness
by: Mat Salleh Ayub, et al.
Published: (2020)

Analysis the convensional insurance according to shariah principles / Siti Hamizah Ismail
by: Ismail, Siti Hamizah
Published: (2019)

Factors influencing purchase intention of life insurance among engineering students
by: Tan, Patrick Beng Keat, et al.
Published: (2020)

A study on the factors that cause delay in issuing insurance certificate of construction insurance at PNSB Insurance Brokers Sdn. Bhd. (PIBSB) / Muhammad Akmal A. Halim
by: A. Halim, Muhammad Akmal
Published: (2011)

Performance of Malaysian insurance companies using data envelopment analysis
by: Ng, Jia Bao, et al.
Published: (2018)

A study on the determinants of life insurance demand towards residences in Puchong Intan Apartment in Puchong, Selangor / Nur Fazlin Zainal and Nurul Fatihah Jamaludin
by: Zainal, Nur Fazlin, et al.
Published: (2016)

Web services in the insurance industry.
by: Lin, Xinyi., et al.
Published: (2008)

The element of gambling in conventional insurance and takaful
by: Hashim, Suraiya, et al.
Published: (2005)