Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Medwell Journals
2016
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/18232/1/IBM%2010%203%202016%20209-217.pdf |