The influence of m-commerce service and system quality dimensions on overall perceived service quality
Information Technology (IT) has an increasing importance and development in business life. Nowadays, businesses have been seeking to reach their customers through m-services especially m-commerce. The concern is to what extent this m-commerce system can satisfy the consumers’ needs and contribute...
| Hoofdauteurs: | , , |
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| Formaat: | Artikel |
| Taal: | English |
| Gepubliceerd in: |
Anas Abdelsatar Salameh
2015
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| Onderwerpen: | |
| Online toegang: | https://repo.uum.edu.my/id/eprint/18301/1/IJRG%203%208%202015%201-13.pdf |
| _version_ | 1825804015163670528 |
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| author | Salameh, Anas Abdelsatar Hassan, Shahizan Alekam, Jamal Mohammad Esmail |
| author_facet | Salameh, Anas Abdelsatar Hassan, Shahizan Alekam, Jamal Mohammad Esmail |
| author_sort | Salameh, Anas Abdelsatar |
| collection | UUM |
| description | Information Technology (IT) has an increasing importance and development in business life.
Nowadays, businesses have been seeking to reach their customers through m-services especially
m-commerce. The concern is to what extent this m-commerce system can satisfy the consumers’
needs and contributes to the overall online purchasing development.This study aims to examine the effect of m-commerce service quality dimensions (website design, responsiveness, and trust), and system quality dimension (accessibility) on overall perceived service quality in m-commerce by customers.The data were collected from the Arab Open University in Jordan through a self administered questionnaire, in order to test the hypotheses of the proposed model.618 of questionnaires were used for analysis data, out of 870 distributed. The result of this study revealed that there are a significant effect of responsiveness and accessibility on overall
perceived service quality. This study has some important implications for business practice and
research. |
| first_indexed | 2024-07-04T06:07:29Z |
| format | Article |
| id | uum-18301 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:07:29Z |
| publishDate | 2015 |
| publisher | Anas Abdelsatar Salameh |
| record_format | eprints |
| spelling | uum-183012020-11-02T01:40:04Z https://repo.uum.edu.my/id/eprint/18301/ The influence of m-commerce service and system quality dimensions on overall perceived service quality Salameh, Anas Abdelsatar Hassan, Shahizan Alekam, Jamal Mohammad Esmail HD28 Management. Industrial Management Information Technology (IT) has an increasing importance and development in business life. Nowadays, businesses have been seeking to reach their customers through m-services especially m-commerce. The concern is to what extent this m-commerce system can satisfy the consumers’ needs and contributes to the overall online purchasing development.This study aims to examine the effect of m-commerce service quality dimensions (website design, responsiveness, and trust), and system quality dimension (accessibility) on overall perceived service quality in m-commerce by customers.The data were collected from the Arab Open University in Jordan through a self administered questionnaire, in order to test the hypotheses of the proposed model.618 of questionnaires were used for analysis data, out of 870 distributed. The result of this study revealed that there are a significant effect of responsiveness and accessibility on overall perceived service quality. This study has some important implications for business practice and research. Anas Abdelsatar Salameh 2015 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/18301/1/IJRG%203%208%202015%201-13.pdf Salameh, Anas Abdelsatar and Hassan, Shahizan and Alekam, Jamal Mohammad Esmail (2015) The influence of m-commerce service and system quality dimensions on overall perceived service quality. International Journal of Research – Granthaalayah, 3 (8). pp. 1-13. ISSN 2394-3629 http://granthaalayah.com/Vol3Iss8.html |
| spellingShingle | HD28 Management. Industrial Management Salameh, Anas Abdelsatar Hassan, Shahizan Alekam, Jamal Mohammad Esmail The influence of m-commerce service and system quality dimensions on overall perceived service quality |
| title | The influence of m-commerce service and system quality dimensions on overall perceived service quality |
| title_full | The influence of m-commerce service and system quality dimensions on overall perceived service quality |
| title_fullStr | The influence of m-commerce service and system quality dimensions on overall perceived service quality |
| title_full_unstemmed | The influence of m-commerce service and system quality dimensions on overall perceived service quality |
| title_short | The influence of m-commerce service and system quality dimensions on overall perceived service quality |
| title_sort | influence of m commerce service and system quality dimensions on overall perceived service quality |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/18301/1/IJRG%203%208%202015%201-13.pdf |
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