Supervisor support and work engagement of hotel employees in Malaysia
Purpose– This study aims to examine the impact of supervisor support and to assess the moderating role of gender on employee work engagement in the context of the Malaysian hospitality industry. Design/methodology/approach– Data were collected from a sample of 438 customer-contact employees in Mala...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2016
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| Online Access: | https://repo.uum.edu.my/id/eprint/18318/1/GM%20%2031%201%202016%202-18.pdf |
| _version_ | 1825804017567006720 |
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| author | Choo, Ling Suan Mohd Nasurdin, Aizzat |
| author_facet | Choo, Ling Suan Mohd Nasurdin, Aizzat |
| author_sort | Choo, Ling Suan |
| collection | UUM |
| description | Purpose– This study aims to examine the impact of supervisor support and to assess the moderating role of gender on employee work engagement in the context of the Malaysian hospitality industry.
Design/methodology/approach– Data were collected from a sample of 438 customer-contact employees in Malaysian upscale hotels and tested using the partial least squares technique.Findings
– The findings indicated that supervisor support positively influences work engagement and that this positive relationship was stronger for male employees than female employees.Research limitations/implications– The results highlight that supervisor support plays a critical role in fostering greater employee work engagement. In addition, different approaches need to be utilized by supervisors in supporting their male and female subordinates.Originality/value– This study extends the existing literature by examining the role of gender in moderating the relationship between supervisor support and work engagement, especially within the context of a developing country (i.e. Malaysia), using structural equation modelling. |
| first_indexed | 2024-07-04T06:07:32Z |
| format | Article |
| id | uum-18318 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:07:32Z |
| publishDate | 2016 |
| publisher | Emerald Group Publishing Limited |
| record_format | eprints |
| spelling | uum-183182016-06-28T02:15:04Z https://repo.uum.edu.my/id/eprint/18318/ Supervisor support and work engagement of hotel employees in Malaysia Choo, Ling Suan Mohd Nasurdin, Aizzat HD28 Management. Industrial Management Purpose– This study aims to examine the impact of supervisor support and to assess the moderating role of gender on employee work engagement in the context of the Malaysian hospitality industry. Design/methodology/approach– Data were collected from a sample of 438 customer-contact employees in Malaysian upscale hotels and tested using the partial least squares technique.Findings – The findings indicated that supervisor support positively influences work engagement and that this positive relationship was stronger for male employees than female employees.Research limitations/implications– The results highlight that supervisor support plays a critical role in fostering greater employee work engagement. In addition, different approaches need to be utilized by supervisors in supporting their male and female subordinates.Originality/value– This study extends the existing literature by examining the role of gender in moderating the relationship between supervisor support and work engagement, especially within the context of a developing country (i.e. Malaysia), using structural equation modelling. Emerald Group Publishing Limited 2016 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/18318/1/GM%20%2031%201%202016%202-18.pdf Choo, Ling Suan and Mohd Nasurdin, Aizzat (2016) Supervisor support and work engagement of hotel employees in Malaysia. Gender in Management: An International Journal, 31 (1). pp. 2-18. ISSN 1754-2413 http://doi.org/10.1108/GM-11-2014-0105 doi:10.1108/GM-11-2014-0105 doi:10.1108/GM-11-2014-0105 |
| spellingShingle | HD28 Management. Industrial Management Choo, Ling Suan Mohd Nasurdin, Aizzat Supervisor support and work engagement of hotel employees in Malaysia |
| title | Supervisor support and work engagement of hotel employees in Malaysia |
| title_full | Supervisor support and work engagement of hotel employees in Malaysia |
| title_fullStr | Supervisor support and work engagement of hotel employees in Malaysia |
| title_full_unstemmed | Supervisor support and work engagement of hotel employees in Malaysia |
| title_short | Supervisor support and work engagement of hotel employees in Malaysia |
| title_sort | supervisor support and work engagement of hotel employees in malaysia |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/18318/1/GM%20%2031%201%202016%202-18.pdf |
| work_keys_str_mv | AT choolingsuan supervisorsupportandworkengagementofhotelemployeesinmalaysia AT mohdnasurdinaizzat supervisorsupportandworkengagementofhotelemployeesinmalaysia |