Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

Mostrar outras versões (1)

This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...

ver descrição completa

Detalhes bibliográficos
Principais autores:	Mohammed Saad, Alawni, Islam, Rabiul, Noor, Mohd Saifoul Zamzuri, Ali, Jamal, Zainal, Zalina
Formato:	Artigo
Idioma:	English
Publicado em:	Medwell Journals 2016
Assuntos:	HD28 Management. Industrial Management
Acesso em linha:	https://repo.uum.edu.my/id/eprint/18364/1/IBM%2010%203%202016%20209-217.pdf

Registros relacionados

Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
por: Mohammed Saad, Alawni, et al.
Publicado em: (2016)

The relationship between communication, customer knowledge and customer loyalty in Saudi Arabia insurance industry companies
por: Alawni, Mohammed Saad, et al.
Publicado em: (2015)

Perceptions Of Unethical Practices In Insurance Industry
por: Abdul Rashid, Mohd Zabid, et al.
Publicado em: (1996)

Productivity change in the efficiency of the insurance and Takaful industry of Pakistan
por: Taib, Che Azlan, et al.
Publicado em: (2018)

Human resource management factors and service recovery performance in Malaysian life insurance industry
por: Piaralal, Niriender Kumar, et al.
Publicado em: (2014)

The impact of the users’ seek values on consumer intention to use SST in multiple service industries in Saudi Arabia
por: Alotaibi, Badah Homuod, et al.
Publicado em: (2015)

The relationship between demographic characteristics, personality traits and users’ seek values in multiple service industries in Saudi Arabia
por: Alotaibi, Badah Homuod, et al.
Publicado em: (2015)

Service quality of social insurance industry and customer satisfaction from Malaysian perspective: customer knowledge as a moderator
por: Rajan, Dinesh Kumar Saundra, et al.
Publicado em: (2018)

Effects of Corporate Social Responsibility Dimensions on Customer Based Corporate Reputation in the Nigerian Insurance Industry
por: Yusuf, Nafisa Aminu, et al.
Publicado em: (2018)

The moderating effects of organizational support on the relationship between job stress and nurses’ performance in public sector hospitals in Saudi Arabia
por: Al-Homayan, Abdullah Mohammad, et al.
Publicado em: (2013)

Factors Influencing Consumers' Intention To Use Self-service Technology In Saudi Arabia Retail Industry
por: M, Khalufi Nasser Ali
Publicado em: (2022)

Efficiency Performance of General Insurance Companies in Malaysia
por: Qian, Long Kweh, et al.
Publicado em: (2015)

Technical, Pure Technical and Scale Efficiency: A Non-Parametric Approach of Pakistans Insurance and Takaful Industry
por: Taib, Che Azlan, et al.
Publicado em: (2018)

Property insurance - a discussion of the importance of suitable insurance cover against loss relating to commercial property
por: Ariffin, Mohd. Azmi
Publicado em: (1981)

Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
por: Shola, Ahmodu Tijani Ismail, et al.
Publicado em: (2017)

The Moderating Effect of Organizational Climate on the Relationship Between of Total Quality Management (TQM) on Organisational Sustainability: The Case of the Hotel Industry in Saudi Arabia
por: Alharbi, Khalid, et al.
Publicado em: (2017)

Modelling the demand for life insurance in Malaysia
por: Lim, Chee Chee
Publicado em: (2012)

Analysis of health care system - resources and nursing sector in Saudi Arabia
por: Al-Homayan, Abdullah Mohammad, et al.
Publicado em: (2013)

Job security and ERP acceptance by individuals in Saudi Arabia air transportation industry
por: Samander, Bassim Abdulmajeed, et al.
Publicado em: (2014)

Organizational culture and Nitaqat status in Saudi Arabia
por: Alanazi, Amer, et al.
Publicado em: (2014)

Individual factors that predict customer-orientation behaviour of Malaysian life insurance agents
por: Mohd Noor, Nor Azila, et al.
Publicado em: (2005)

The Impact Of Technological, Organizational And Environmental Factors Of Erp Diffusion Among Smes In Saudi Arabia: Perceived Values As The Mediator
por: S Alzughaibi, Saad Mohammed
Publicado em: (2022)

Career planning as predictor of insurance agents' career satisfaction
por: Fee, Yean Tan, et al.
Publicado em: (2010)

Corporate governance and performance of Saudi Arabia listed companies
por: Al-Matari, Yahya Ali, et al.
Publicado em: (2012)

The influence of Malaysian insurance agents' career planning on their career strategies
por: Tan, Fee Yean, et al.
Publicado em: (2013)

Self-efficacy in attaining training effectiveness for general insurance agents
por: Badlishah, Shahrizal, et al.
Publicado em: (2017)

Board of directors, audit committee characteristics and performance of Saudi Arabia listed companies
por: Al-Matari, Yahya Ali, et al.
Publicado em: (2012)

The influence of career planning towards insurance agents' strategy for career satisfaction
por: Tan, Fee Yean, et al.
Publicado em: (2011)

The influence of career planning towards insurance agents’ strategy for career satisfaction
por: Tan, Fee Yean, et al.
Publicado em: (2011)

The Impacts of Risk Management Structure on Efficiency Performance in Politically Connected Malaysian General Insurance Companies
por: Qian, Long Kweh, et al.
Publicado em: (2015)

Leadership styles and performance of public sector organizations: the case of Saudi Arabia
por: Abdul Rahman, Hamzah, et al.
Publicado em: (2014)

The Impact of Attitudes towards Healthcare Service Quality on Organisational Performance: Evidence from the Saudi Arabia
por: Alsharari, Yaser Salman, et al.
Publicado em: (2017)

The impact of material incentives on the motivation of insurance company officers: A developmental perspective
por: Balachandar, G., et al.
Publicado em: (2011)

Does family involvement on board of the directors contribute to firm profitability? An empirical evidence from Saudi Arabia
por: Al-Dubai, Shehabaddin Abdullah A., et al.
Publicado em: (2015)

Consequences of job embeddedness and the mediating role of continuance commitment on intention to stay in Malaysian Information and Communication Technology Industry
por: Ayesha, Noor
Publicado em: (2020)

An Assessment Of Seaport Privatization In Saudi Arabia : A Case Study Utilizing Grounded Theory Approach
por: Al-Yagout, areed Mohammed
Publicado em: (2011)

Identification of sense of urgency as critical success factor in implementation of ERP for educational sector of Saudi Arabia: a case study
por: Basri, Wael Sh., et al.
Publicado em: (2017)

Organizational change resistance: A review of employees’ reactions in Rabigh Refinery in Saudi Arabia
por: Al Oufi, Ghazi H., et al.
Publicado em: (2008)

The Moderating Role of Knowledge Management on the Relationship between Information Technology and Total Quality Management: The Case of the Public Hospitals in Saudi Arabia
por: Al Ghamdi, Abdulrahman Ahmad, et al.
Publicado em: (2017)

Green practices in the hotel industry: the push and pull factors
por: Aripin, Norhani, et al.
Publicado em: (2018)