A structural equation modeling of perceived justice in Malaysian telecommunication sector
Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery.It can be assessed in two method namely uni or multi-dimensional.The objective of this research is to examine perceived justice measurement as uni or multi-dimensiona...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Canadian Center of Science and Education
2015
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| Online Access: | https://repo.uum.edu.my/id/eprint/18616/1/ASS%2011%204%202015%2077-89.pdf |
| _version_ | 1803627573610020864 |
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| author | Kumar Piaralal, Shishi Piaralal, Niriender Kumar Bhatti, Muhammad Awais |
| author_facet | Kumar Piaralal, Shishi Piaralal, Niriender Kumar Bhatti, Muhammad Awais |
| author_sort | Kumar Piaralal, Shishi |
| collection | UUM |
| description | Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery.It can be assessed in two method namely uni or multi-dimensional.The objective of this research is to examine perceived justice measurement as uni or multi-dimensional towards mobile phone users in the telecommunications industry.Data analysis technique used was Structural Equation Model (SEM).The multi-dimensional nature of justice and satisfaction was verified based on confirmatory factor analysis.The measurement model of the hypothesized model confirmed the non multicollinearity results among the variables. The findings show that the perceived justice measurement fits the data better in terms of multi-dimensional. The limitations of this studied noted and further research suggestions are also included. |
| first_indexed | 2024-07-04T06:08:13Z |
| format | Article |
| id | uum-18616 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:08:13Z |
| publishDate | 2015 |
| publisher | Canadian Center of Science and Education |
| record_format | dspace |
| spelling | uum-186162016-09-08T03:59:38Z https://repo.uum.edu.my/id/eprint/18616/ A structural equation modeling of perceived justice in Malaysian telecommunication sector Kumar Piaralal, Shishi Piaralal, Niriender Kumar Bhatti, Muhammad Awais HD28 Management. Industrial Management Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery.It can be assessed in two method namely uni or multi-dimensional.The objective of this research is to examine perceived justice measurement as uni or multi-dimensional towards mobile phone users in the telecommunications industry.Data analysis technique used was Structural Equation Model (SEM).The multi-dimensional nature of justice and satisfaction was verified based on confirmatory factor analysis.The measurement model of the hypothesized model confirmed the non multicollinearity results among the variables. The findings show that the perceived justice measurement fits the data better in terms of multi-dimensional. The limitations of this studied noted and further research suggestions are also included. Canadian Center of Science and Education 2015 Article PeerReviewed application/pdf en cc_by https://repo.uum.edu.my/id/eprint/18616/1/ASS%2011%204%202015%2077-89.pdf Kumar Piaralal, Shishi and Piaralal, Niriender Kumar and Bhatti, Muhammad Awais (2015) A structural equation modeling of perceived justice in Malaysian telecommunication sector. Asian Social Science, 11 (4). pp. 77-89. ISSN 1911-2017 http://doi.org/10.5539/ass.v11n4p77 doi:10.5539/ass.v11n4p77 doi:10.5539/ass.v11n4p77 |
| spellingShingle | HD28 Management. Industrial Management Kumar Piaralal, Shishi Piaralal, Niriender Kumar Bhatti, Muhammad Awais A structural equation modeling of perceived justice in Malaysian telecommunication sector |
| title | A structural equation modeling of perceived justice in Malaysian telecommunication sector |
| title_full | A structural equation modeling of perceived justice in Malaysian telecommunication sector |
| title_fullStr | A structural equation modeling of perceived justice in Malaysian telecommunication sector |
| title_full_unstemmed | A structural equation modeling of perceived justice in Malaysian telecommunication sector |
| title_short | A structural equation modeling of perceived justice in Malaysian telecommunication sector |
| title_sort | structural equation modeling of perceived justice in malaysian telecommunication sector |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/18616/1/ASS%2011%204%202015%2077-89.pdf |
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