A structural equation modeling of perceived justice in Malaysian telecommunication sector

Perceived justice is one of important factor in previous studies of service recovery that influences satisfaction of service recovery.It can be assessed in two method namely uni or multi-dimensional.The objective of this research is to examine perceived justice measurement as uni or multi-dimensiona...

Täydet tiedot

Bibliografiset tiedot
Päätekijät: Kumar Piaralal, Shishi, Piaralal, Niriender Kumar, Bhatti, Muhammad Awais
Aineistotyyppi: Artikkeli
Kieli:English
Julkaistu: Canadian Center of Science and Education 2015
Aiheet:
Linkit:https://repo.uum.edu.my/id/eprint/18616/1/ASS%2011%204%202015%2077-89.pdf

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