Implementation 5S concept to improve performance in service quality
5S concept is a simple method but effective to maintaining a quality environment in the workplace. This is due to a quality environment at the same time can help an organization involved be more successful, advanced and viable.The concept became Japanese culture is now being embraced firms in Malay...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/19303/1/STMLgoGreen%2020150486-500.pdf |
| _version_ | 1803627697245519872 |
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| author | Mohd Asaad, Mohd Norhasni Md Saad, Nor Syafiqah |
| author_facet | Mohd Asaad, Mohd Norhasni Md Saad, Nor Syafiqah |
| author_sort | Mohd Asaad, Mohd Norhasni |
| collection | UUM |
| description | 5S concept is a simple method but effective to maintaining a quality environment in the
workplace. This is due to a quality environment at the same time can help an organization involved be more successful, advanced and viable.The concept became Japanese culture is now being embraced firms in Malaysia today.This study aims to determine how the implementation of the 5S concept can improve performance in service quality.This research will use a quantitative information through questioner to collect the information about the important to implementation concept 5S to improve performance in service quality. Therefore, this study will to identify relationship between 5S and service quality.The results of this study, it show that 5S have a positive relationship in service quality.In conclusion, the implementation 5s can help to improve performance service quality in aspect productivity, quality and moral. |
| first_indexed | 2024-07-04T06:10:11Z |
| format | Conference or Workshop Item |
| id | uum-19303 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:10:11Z |
| publishDate | 2015 |
| record_format | dspace |
| spelling | uum-193032016-11-13T07:24:36Z https://repo.uum.edu.my/id/eprint/19303/ Implementation 5S concept to improve performance in service quality Mohd Asaad, Mohd Norhasni Md Saad, Nor Syafiqah HD28 Management. Industrial Management 5S concept is a simple method but effective to maintaining a quality environment in the workplace. This is due to a quality environment at the same time can help an organization involved be more successful, advanced and viable.The concept became Japanese culture is now being embraced firms in Malaysia today.This study aims to determine how the implementation of the 5S concept can improve performance in service quality.This research will use a quantitative information through questioner to collect the information about the important to implementation concept 5S to improve performance in service quality. Therefore, this study will to identify relationship between 5S and service quality.The results of this study, it show that 5S have a positive relationship in service quality.In conclusion, the implementation 5s can help to improve performance service quality in aspect productivity, quality and moral. 2015-12-08 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/19303/1/STMLgoGreen%2020150486-500.pdf Mohd Asaad, Mohd Norhasni and Md Saad, Nor Syafiqah (2015) Implementation 5S concept to improve performance in service quality. In: Symposium on Technology Management and Logistics (STMLGoGreen), 8-9 December 2015, Universiti Utara Malaysia. https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook |
| spellingShingle | HD28 Management. Industrial Management Mohd Asaad, Mohd Norhasni Md Saad, Nor Syafiqah Implementation 5S concept to improve performance in service quality |
| title | Implementation 5S concept to improve performance in service quality |
| title_full | Implementation 5S concept to improve performance in service quality |
| title_fullStr | Implementation 5S concept to improve performance in service quality |
| title_full_unstemmed | Implementation 5S concept to improve performance in service quality |
| title_short | Implementation 5S concept to improve performance in service quality |
| title_sort | implementation 5s concept to improve performance in service quality |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/19303/1/STMLgoGreen%2020150486-500.pdf |
| work_keys_str_mv | AT mohdasaadmohdnorhasni implementation5sconcepttoimproveperformanceinservicequality AT mdsaadnorsyafiqah implementation5sconcepttoimproveperformanceinservicequality |