| Summary: | This paper presents a case study of Bidin Bin Jasin Sdn Bhd (BBJSB), which is one of Small
and Medium Enterprises (SME) in Kangar, Perlis. The company produces various products of
furniture such as furniture set home, school furniture and so on.The research aims to
investigate quality control practices on the furniture industry of BBJSB. In this research, data is collected through interview distributed internally stipulating issues and problems of quality control in identifying productivity level, waste elimination practices, customer requirements
and satisfaction of quality control practices. From this study, we able to determine problems
that faced by the organization in quality aspect and the methods used by organization in solving these problem. Moreover, expectation of this study was to provide a proper and suitable method help in improving the quality control use in the manufacturing organization.It is a suggestion that the findings could contribute towards greater understanding in view of the furniture industry. This research is also a suggestion to provide good insights on managerial applications.
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