The study on innovation that influences customer satisfaction at EDC-UUM

The study on innovation that influences customer satisfaction at EDC-UUM

There is huge competition in the hotel industry. Improvements are needed in order to maintain or improve market position and reputation such as understanding the problem faced by the hotel, understanding customer requirements and develop innovative idea. This research analyzes the problem in the...

Disgrifiad llawn

Manylion Llyfryddiaeth
Prif Awduron:	Gan, Jing Ling, How, Yuan Li, Lim, Ping Ping, Baharudin, Nor Syaera, Osman, Nor Rahijah Adibah, Saad, Rohaizah
Fformat:	Conference or Workshop Item
Iaith:	English
Cyhoeddwyd:	2015
Pynciau:	HD28 Management. Industrial Management
Mynediad Ar-lein:	https://repo.uum.edu.my/id/eprint/19375/1/STMLgoGreen%202015%20884_890.pdf

Eitemau Tebyg

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Cyhoeddwyd: (2014)

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Cyhoeddwyd: (2017)

The Influence of Self-Service Experiences on Customer Satisfaction
gan: Norashikin, Jalani, et al.
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Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
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Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance
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The influence of the trust on customer satisfaction in mobile phone market: An empirical investigation of the mobile phone market
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The effect of value innovation in the superior performance and sustainable growth of telecommunications sector : Mediation effect of customer satisfaction and loyalty
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Cyhoeddwyd: (2022)

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The Impact of Automotive After-Sales Service Quality and Alternative Attractiveness on Customer Loyalty
gan: Saidin, Zainil Hanim, et al.
Cyhoeddwyd: (2018)

The impact of automotive after-sales service quality and alternative attractiveness on customer loyalty
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Service innovation of postal and courier services in Malaysia: Will it lead to customer responsiveness?
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Cyhoeddwyd: (2012)

Patterns of pleasure--the design and development of customer satisfaction
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Cyhoeddwyd: (2008)

Embedding quantitative techniques into the standard operating procedure for the hiring of part-time student workers at EDC-UUM
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Cyhoeddwyd: (2019)

Exploring service quality and customer satisfaction at Library in Malaysia University
gan: Ahmad, Nur Hafidzoh Asyiqin, et al.
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gan: Hussain, Azham, et al.
Cyhoeddwyd: (2017)

Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian national carmakers
gan: Saidin, Zainil Hanim, et al.
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A study on customer satisfaction of facilities management & safety aspect in shopping mall / Nor Farah Atika Masjoni
gan: Masjoni, Nor Farah Atika
Cyhoeddwyd: (2015)