Applying six sigma-process capability in predicting users satisfaction for excellence library service decision making
Six Sigma (6s) refers to a set of tools and methodologies developed to focus on reducing process variation and improve process capability . The main concept or cornerstone of 6s is the normal probability distribution, and sigma represents the standard deviation, which is a measure of the variability...
| Egile nagusia: | |
|---|---|
| Formatua: | Conference or Workshop Item |
| Hizkuntza: | English |
| Argitaratua: |
2016
|
| Gaiak: | |
| Sarrera elektronikoa: | https://repo.uum.edu.my/id/eprint/20711/1/UMTAS%202016%201%2021.pdf |