Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework

Over the years, knowledge management has become a major strategic necessity that organizations require to succeed in the global business atmosphere. Knowledge as one of the most vital assets of all corporate organizations must be effectively identified, acquired, stored, shared and implemented in th...

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Main Authors: Sarkindaji, Bashir Danlami, Hashim, Noor Azmi, Abdullateef, Aliyu Olayemi
Format: Article
Language:English
Published: IISTE 2014
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/21302/1/IKM%204%2011%202014%2088%2095.pdf
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author Sarkindaji, Bashir Danlami
Hashim, Noor Azmi
Abdullateef, Aliyu Olayemi
author_facet Sarkindaji, Bashir Danlami
Hashim, Noor Azmi
Abdullateef, Aliyu Olayemi
author_sort Sarkindaji, Bashir Danlami
collection UUM
description Over the years, knowledge management has become a major strategic necessity that organizations require to succeed in the global business atmosphere. Knowledge as one of the most vital assets of all corporate organizations must be effectively identified, acquired, stored, shared and implemented in the most profitable way that could achieve sustainable competitive advantage. This study reviews the concepts of knowledge management and organizational performance and proposes a model for further research in the area of knowledge management on performance of mobile service firms in Nigeria.The study envisages that the effect of knowledge management dimensions on organizational performance of mobile service firms in Nigeria could be mediated by technological innovation in the industry.Hence, it is recommended that mobile operators should develop and implement strategic knowledge management policy proficient to providing appropriate organizational knowledge that satisfies changing customers’ needs and preferences.
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spelling uum-213022017-03-08T08:45:17Z https://repo.uum.edu.my/id/eprint/21302/ Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework Sarkindaji, Bashir Danlami Hashim, Noor Azmi Abdullateef, Aliyu Olayemi HD28 Management. Industrial Management Over the years, knowledge management has become a major strategic necessity that organizations require to succeed in the global business atmosphere. Knowledge as one of the most vital assets of all corporate organizations must be effectively identified, acquired, stored, shared and implemented in the most profitable way that could achieve sustainable competitive advantage. This study reviews the concepts of knowledge management and organizational performance and proposes a model for further research in the area of knowledge management on performance of mobile service firms in Nigeria.The study envisages that the effect of knowledge management dimensions on organizational performance of mobile service firms in Nigeria could be mediated by technological innovation in the industry.Hence, it is recommended that mobile operators should develop and implement strategic knowledge management policy proficient to providing appropriate organizational knowledge that satisfies changing customers’ needs and preferences. IISTE 2014 Article PeerReviewed application/pdf en cc_by https://repo.uum.edu.my/id/eprint/21302/1/IKM%204%2011%202014%2088%2095.pdf Sarkindaji, Bashir Danlami and Hashim, Noor Azmi and Abdullateef, Aliyu Olayemi (2014) Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework. Information and Knowledge Management, 4 (11). pp. 88-95. ISSN 2224-5758 http://www.iiste.org/Journals/index.php/IKM/article/view/17216
spellingShingle HD28 Management. Industrial Management
Sarkindaji, Bashir Danlami
Hashim, Noor Azmi
Abdullateef, Aliyu Olayemi
Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework
title Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework
title_full Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework
title_fullStr Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework
title_full_unstemmed Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework
title_short Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework
title_sort knowledge management and organizational performance of mobile service firms in nigeria a proposed framework
topic HD28 Management. Industrial Management
url https://repo.uum.edu.my/id/eprint/21302/1/IKM%204%2011%202014%2088%2095.pdf
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AT abdullateefaliyuolayemi knowledgemanagementandorganizationalperformanceofmobileservicefirmsinnigeriaaproposedframework