Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals
The objective of this research is to determine the influence of implementing soft total quality management (TQM) on the innovation skills (INS) of employees in Lebanese hospitals.A quantitative methodology was applied through conducting a cross-sectional survey among the employees and health-care pr...
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| Format: | Article |
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Taylor & Francis Group
2017
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| _version_ | 1825804661611823104 |
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| author | Aoun, Malak Hasnan, Norlena |
| author_facet | Aoun, Malak Hasnan, Norlena |
| author_sort | Aoun, Malak |
| collection | UUM |
| description | The objective of this research is to determine the influence of implementing soft total quality management (TQM) on the innovation skills (INS) of employees in Lebanese hospitals.A quantitative methodology was applied through conducting a cross-sectional survey among the employees and health-care professionals at 13 accredited hospitals in Lebanon.The respondents agreed that they were implementing the soft TQM principles and practicing the INS.However, the results showed that soft TQM influenced INS through people-based management (p <.05) but not through continuous improvement (p >.05).The major contribution of this research is centred on its empirical part since there is a lack of empirical studies in the field of health care in Lebanon. In addition, the shift from the hard side to the soft side of TQM contributes significantly to the academic literature as well as the methodological part especially in terms of using structural equation modelling analysis.This study was limited because of lack of participation especially from the public health sector in Lebanon.Thus, future studies are recommended to extend the research geographically and include more hospitals from both private and public sectors |
| first_indexed | 2024-07-04T06:19:19Z |
| format | Article |
| id | uum-21981 |
| institution | Universiti Utara Malaysia |
| last_indexed | 2024-07-04T06:19:19Z |
| publishDate | 2017 |
| publisher | Taylor & Francis Group |
| record_format | eprints |
| spelling | uum-219812017-05-07T07:14:06Z https://repo.uum.edu.my/id/eprint/21981/ Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals Aoun, Malak Hasnan, Norlena HD28 Management. Industrial Management The objective of this research is to determine the influence of implementing soft total quality management (TQM) on the innovation skills (INS) of employees in Lebanese hospitals.A quantitative methodology was applied through conducting a cross-sectional survey among the employees and health-care professionals at 13 accredited hospitals in Lebanon.The respondents agreed that they were implementing the soft TQM principles and practicing the INS.However, the results showed that soft TQM influenced INS through people-based management (p <.05) but not through continuous improvement (p >.05).The major contribution of this research is centred on its empirical part since there is a lack of empirical studies in the field of health care in Lebanon. In addition, the shift from the hard side to the soft side of TQM contributes significantly to the academic literature as well as the methodological part especially in terms of using structural equation modelling analysis.This study was limited because of lack of participation especially from the public health sector in Lebanon.Thus, future studies are recommended to extend the research geographically and include more hospitals from both private and public sectors Taylor & Francis Group 2017 Article PeerReviewed Aoun, Malak and Hasnan, Norlena (2017) Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals. Total Quality Management & Business Excellence, 28 (1-2). pp. 1-11. ISSN 1478-3363 http://doi.org/10.1080/14783363.2015.1043881 doi:10.1080/14783363.2015.1043881 doi:10.1080/14783363.2015.1043881 |
| spellingShingle | HD28 Management. Industrial Management Aoun, Malak Hasnan, Norlena Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals |
| title | Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals |
| title_full | Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals |
| title_fullStr | Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals |
| title_full_unstemmed | Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals |
| title_short | Health-care technology management: developing the innovation skills through implementing soft TQM among Lebanese hospitals |
| title_sort | health care technology management developing the innovation skills through implementing soft tqm among lebanese hospitals |
| topic | HD28 Management. Industrial Management |
| work_keys_str_mv | AT aounmalak healthcaretechnologymanagementdevelopingtheinnovationskillsthroughimplementingsofttqmamonglebanesehospitals AT hasnannorlena healthcaretechnologymanagementdevelopingtheinnovationskillsthroughimplementingsofttqmamonglebanesehospitals |