Creating a framework for hospitality competencies to fufill the industry's need
This article examines the accommodation sector’s requirements on competencies for hospitality graduates.The main purpose of this study is to determine what the most desired competencies are and to come out with a framework for hospitality competency.16 representatives from the accommodation sector...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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SAVAP International
2016
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| Online Access: | https://repo.uum.edu.my/id/eprint/22108/1/ARI%207%204%202016%20229%20236.pdf |
| _version_ | 1825804685555007488 |
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| author | Abdul Razak, Roshita Mohd Shariff, Nurhazani Zainol, Noor Azimin |
| author_facet | Abdul Razak, Roshita Mohd Shariff, Nurhazani Zainol, Noor Azimin |
| author_sort | Abdul Razak, Roshita |
| collection | UUM |
| description | This article examines the accommodation sector’s requirements on competencies for hospitality graduates.The main purpose of this study is to determine what the most desired competencies are and to come out with a framework for hospitality
competency.16 representatives from the accommodation sector in Peninsular Malaysia participated in this study.A Delphi technique was used for data collection.Analyses discovered four important domains to be associated with the 69 hospitality competencies.37 competency items were categorized under Workplace Domain, 17 competency items under Personal Effectiveness Domain, 12 competency items under Management Domain and 3 competency items under Academic Domain.These
findings provide important foundation for creating hospitality competency framework for educational institutions offering hospitality courses to close the gap on current competencies desired by the Malaysian hotel industry. |
| first_indexed | 2024-07-04T06:19:41Z |
| format | Article |
| id | uum-22108 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:19:41Z |
| publishDate | 2016 |
| publisher | SAVAP International |
| record_format | eprints |
| spelling | uum-221082017-06-01T07:06:03Z https://repo.uum.edu.my/id/eprint/22108/ Creating a framework for hospitality competencies to fufill the industry's need Abdul Razak, Roshita Mohd Shariff, Nurhazani Zainol, Noor Azimin GV Recreation Leisure This article examines the accommodation sector’s requirements on competencies for hospitality graduates.The main purpose of this study is to determine what the most desired competencies are and to come out with a framework for hospitality competency.16 representatives from the accommodation sector in Peninsular Malaysia participated in this study.A Delphi technique was used for data collection.Analyses discovered four important domains to be associated with the 69 hospitality competencies.37 competency items were categorized under Workplace Domain, 17 competency items under Personal Effectiveness Domain, 12 competency items under Management Domain and 3 competency items under Academic Domain.These findings provide important foundation for creating hospitality competency framework for educational institutions offering hospitality courses to close the gap on current competencies desired by the Malaysian hotel industry. SAVAP International 2016-09 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/22108/1/ARI%207%204%202016%20229%20236.pdf Abdul Razak, Roshita and Mohd Shariff, Nurhazani and Zainol, Noor Azimin (2016) Creating a framework for hospitality competencies to fufill the industry's need. Academic Research International, 7 (4). pp. 229-236. ISSN 2223-9553 http://www.savap.org.pk/journals/ARInt./Vol.7(4)/2016(7.4-23).pdf |
| spellingShingle | GV Recreation Leisure Abdul Razak, Roshita Mohd Shariff, Nurhazani Zainol, Noor Azimin Creating a framework for hospitality competencies to fufill the industry's need |
| title | Creating a framework for hospitality competencies to fufill the industry's need |
| title_full | Creating a framework for hospitality competencies to fufill the industry's need |
| title_fullStr | Creating a framework for hospitality competencies to fufill the industry's need |
| title_full_unstemmed | Creating a framework for hospitality competencies to fufill the industry's need |
| title_short | Creating a framework for hospitality competencies to fufill the industry's need |
| title_sort | creating a framework for hospitality competencies to fufill the industry s need |
| topic | GV Recreation Leisure |
| url | https://repo.uum.edu.my/id/eprint/22108/1/ARI%207%204%202016%20229%20236.pdf |
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