The level of service quality in the Malaysian public service sector
The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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International digital organization for scientific information (IDOSI)
2016
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| Online Access: | https://repo.uum.edu.my/id/eprint/22124/1/WASJ%2034%205%202016%20594%20600.pdf |
| _version_ | 1803628298626924544 |
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| author | Mohamad Zabri, Mohd Akmal Hakim Romle, Abd Rahim Mohd Rodzi, Safarina Ideris, Muhamad Shah Kamal Mahamad, Nor Azlindamazlini |
| author_facet | Mohamad Zabri, Mohd Akmal Hakim Romle, Abd Rahim Mohd Rodzi, Safarina Ideris, Muhamad Shah Kamal Mahamad, Nor Azlindamazlini |
| author_sort | Mohamad Zabri, Mohd Akmal Hakim |
| collection | UUM |
| description | The purpose of this paper is to identify the level of service quality in the Malaysian public service
sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road Transport Department of Kedah State. Stratified proportionate random sampling technique applied in determining the sampling frame.The data was analyzed using the Statistical Package for Social Sciences (SPSS) version 22 for Windows.Judging from the mean scores, the study suggested that the overall score of training among public servant were of great importance.Finally, implications and some suggestions for future research were also discussed. |
| first_indexed | 2024-07-04T06:19:44Z |
| format | Article |
| id | uum-22124 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:19:44Z |
| publishDate | 2016 |
| publisher | International digital organization for scientific information (IDOSI) |
| record_format | dspace |
| spelling | uum-221242017-06-04T06:58:25Z https://repo.uum.edu.my/id/eprint/22124/ The level of service quality in the Malaysian public service sector Mohamad Zabri, Mohd Akmal Hakim Romle, Abd Rahim Mohd Rodzi, Safarina Ideris, Muhamad Shah Kamal Mahamad, Nor Azlindamazlini JQ Political institutions Asia The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road Transport Department of Kedah State. Stratified proportionate random sampling technique applied in determining the sampling frame.The data was analyzed using the Statistical Package for Social Sciences (SPSS) version 22 for Windows.Judging from the mean scores, the study suggested that the overall score of training among public servant were of great importance.Finally, implications and some suggestions for future research were also discussed. International digital organization for scientific information (IDOSI) 2016 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/22124/1/WASJ%2034%205%202016%20594%20600.pdf Mohamad Zabri, Mohd Akmal Hakim and Romle, Abd Rahim and Mohd Rodzi, Safarina and Ideris, Muhamad Shah Kamal and Mahamad, Nor Azlindamazlini (2016) The level of service quality in the Malaysian public service sector. World Applied Sciences Journal, 34 (5). pp. 594-600. ISSN 1818-4952 https://www.idosi.org/wasj/wasj34(5)16/5.pdf |
| spellingShingle | JQ Political institutions Asia Mohamad Zabri, Mohd Akmal Hakim Romle, Abd Rahim Mohd Rodzi, Safarina Ideris, Muhamad Shah Kamal Mahamad, Nor Azlindamazlini The level of service quality in the Malaysian public service sector |
| title | The level of service quality in the Malaysian public service sector |
| title_full | The level of service quality in the Malaysian public service sector |
| title_fullStr | The level of service quality in the Malaysian public service sector |
| title_full_unstemmed | The level of service quality in the Malaysian public service sector |
| title_short | The level of service quality in the Malaysian public service sector |
| title_sort | level of service quality in the malaysian public service sector |
| topic | JQ Political institutions Asia |
| url | https://repo.uum.edu.my/id/eprint/22124/1/WASJ%2034%205%202016%20594%20600.pdf |
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