The level of service quality in the Malaysian public service sector
The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International digital organization for scientific information (IDOSI)
2016
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22124/1/WASJ%2034%205%202016%20594%20600.pdf |