APA (7th ed.) Citation

Alghozali, F. I., Jamaludin, R., & Bahaudin, A. Y. (2016). Enhancing quality of service: A conceptual poka-yoke approach. UUM College of Business.

Chicago Style (17th ed.) Citation

Alghozali, Fachrul Iman, Roslan Jamaludin, and Ahmad Yusni Bahaudin. Enhancing Quality of Service: A Conceptual Poka-yoke Approach. UUM College of Business, 2016.

MLA (9th ed.) Citation

Alghozali, Fachrul Iman, et al. Enhancing Quality of Service: A Conceptual Poka-yoke Approach. UUM College of Business, 2016.