Alghozali, F. I., Jamaludin, R., & Bahaudin, A. Y. (2016). Enhancing quality of service: A conceptual poka-yoke approach. UUM College of Business.
Chicago-čujuhus (17. p.)Alghozali, Fachrul Iman, Roslan Jamaludin, juo Ahmad Yusni Bahaudin. Enhancing Quality of Service: A Conceptual Poka-yoke Approach. UUM College of Business, 2016.
MLA-čujuhus (9. p.)Alghozali, Fachrul Iman, et al. Enhancing Quality of Service: A Conceptual Poka-yoke Approach. UUM College of Business, 2016.
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