APA-referens (7:e uppl.)

Alghozali, F. I., Jamaludin, R., & Bahaudin, A. Y. (2016). Enhancing quality of service: A conceptual poka-yoke approach. UUM College of Business.

Chicago-referens (17:e uppl.)

Alghozali, Fachrul Iman, Roslan Jamaludin, och Ahmad Yusni Bahaudin. Enhancing Quality of Service: A Conceptual Poka-yoke Approach. UUM College of Business, 2016.

MLA-referens (9:e uppl.)

Alghozali, Fachrul Iman, et al. Enhancing Quality of Service: A Conceptual Poka-yoke Approach. UUM College of Business, 2016.