Enhancing quality of service: A conceptual poka-yoke approach

Vending machine is one of the most widely used machines by the consumer.Many improvements have been made to improve the capability of vending machines.However, there are quality issues on products dispensed by the machines.In this study, the product expiration date is the main focus. Unlike buying...

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Autori principali: Alghozali, Fachrul Iman, Jamaludin, Roslan, Bahaudin, Ahmad Yusni
Natura: Articolo
Lingua:English
Pubblicazione: UUM College of Business 2016
Soggetti:
Accesso online:https://repo.uum.edu.my/id/eprint/22285/1/JTOM%2011%202%202016%2047%2056.pdf