How service quality affects the customer satisfaction: Case study of electric train service (ETS)
Service quality played the important role and it affected to the customer satisfaction.Service quality has become a distinct and important aspect of the product and service offering.In this study, we investigated the effects of service quality on customer satisfaction in electric train service (ETS)...
| Main Authors: | , , , |
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| 格式: | Conference or Workshop Item |
| 语言: | English |
| 出版: |
2017
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| 主题: | |
| 在线阅读: | https://repo.uum.edu.my/id/eprint/22631/1/STML%E2%80%93Go%20Green%20%202016%20417%20426.pdf |