The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia
Book drop machine is one of the facilities provide by libraries for the users to make the process of returning books become easier.This facility may encourage students to borrow books and reading materials from the library. However, the effectiveness of this machine from the perspective of the stude...
| Main Authors: | , , , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22689/1/STML%E2%80%93Go%20Green%20%202016%20896%20903.pdf |
| _version_ | 1825804795747762176 |
|---|---|
| author | Raju, Aruniss Idrus Saidi, Nurul Maisarah Suhairi, Maizatul Akhmar Che Mazlan, Muhammad Asyraf Abidin, Rahimi |
| author_facet | Raju, Aruniss Idrus Saidi, Nurul Maisarah Suhairi, Maizatul Akhmar Che Mazlan, Muhammad Asyraf Abidin, Rahimi |
| author_sort | Raju, Aruniss |
| collection | UUM |
| description | Book drop machine is one of the facilities provide by libraries for the users to make the process of returning books become easier.This facility may encourage students to borrow books and reading materials from the library. However, the effectiveness of this machine from the perspective of the students is remains unclear.Due to that, it is highly importance to know the perception and the satisfaction of the students of the machine provided. This article presents the result of a study which reflects the the level of satisfaction of the STML students based on their experience in utilising the machines provided by Perpustakaan Sultanah Bahiyah (PSB).A survey was conducted by distributing a set of questionnaire which developed by using the SERVQUAL model introduced by Parasuraman.The respondents of this study are 100 STML students from three programs offered by STML.Descriptive analysis was used to identify the level of perception and satisfaction of the students based on demographic attributes such as course and year of study.Based on the findings of this study, the behavioral differences
between respondents group was assessed. |
| first_indexed | 2024-07-04T06:21:34Z |
| format | Conference or Workshop Item |
| id | uum-22689 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:21:34Z |
| publishDate | 2017 |
| record_format | eprints |
| spelling | uum-226892017-07-25T07:39:07Z https://repo.uum.edu.my/id/eprint/22689/ The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia Raju, Aruniss Idrus Saidi, Nurul Maisarah Suhairi, Maizatul Akhmar Che Mazlan, Muhammad Asyraf Abidin, Rahimi HF Commerce Z719 Libraries (General) Book drop machine is one of the facilities provide by libraries for the users to make the process of returning books become easier.This facility may encourage students to borrow books and reading materials from the library. However, the effectiveness of this machine from the perspective of the students is remains unclear.Due to that, it is highly importance to know the perception and the satisfaction of the students of the machine provided. This article presents the result of a study which reflects the the level of satisfaction of the STML students based on their experience in utilising the machines provided by Perpustakaan Sultanah Bahiyah (PSB).A survey was conducted by distributing a set of questionnaire which developed by using the SERVQUAL model introduced by Parasuraman.The respondents of this study are 100 STML students from three programs offered by STML.Descriptive analysis was used to identify the level of perception and satisfaction of the students based on demographic attributes such as course and year of study.Based on the findings of this study, the behavioral differences between respondents group was assessed. 2017 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/22689/1/STML%E2%80%93Go%20Green%20%202016%20896%20903.pdf Raju, Aruniss and Idrus Saidi, Nurul Maisarah and Suhairi, Maizatul Akhmar and Che Mazlan, Muhammad Asyraf and Abidin, Rahimi (2017) The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia. http://stmlportal.net/stmlgogreen2016/pdf/p896.pdf |
| spellingShingle | HF Commerce Z719 Libraries (General) Raju, Aruniss Idrus Saidi, Nurul Maisarah Suhairi, Maizatul Akhmar Che Mazlan, Muhammad Asyraf Abidin, Rahimi The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia |
| title | The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia |
| title_full | The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia |
| title_fullStr | The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia |
| title_full_unstemmed | The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia |
| title_short | The satisfaction of STML students on the quality of book-drop machines provided at Perpustakaan Sultanah Bahiyah (PSB) library, Universiti Utara Malaysia |
| title_sort | satisfaction of stml students on the quality of book drop machines provided at perpustakaan sultanah bahiyah psb library universiti utara malaysia |
| topic | HF Commerce Z719 Libraries (General) |
| url | https://repo.uum.edu.my/id/eprint/22689/1/STML%E2%80%93Go%20Green%20%202016%20896%20903.pdf |
| work_keys_str_mv | AT rajuaruniss thesatisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT idrussaidinurulmaisarah thesatisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT suhairimaizatulakhmar thesatisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT chemazlanmuhammadasyraf thesatisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT abidinrahimi thesatisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT rajuaruniss satisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT idrussaidinurulmaisarah satisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT suhairimaizatulakhmar satisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT chemazlanmuhammadasyraf satisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia AT abidinrahimi satisfactionofstmlstudentsonthequalityofbookdropmachinesprovidedatperpustakaansultanahbahiyahpsblibraryuniversitiutaramalaysia |