Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products
Customer satisfaction is highly associated with product quality.The perceived quality of products serves as a driver for the loyalty of customers and also promotes high profitability, viability of products and return on investment. Therefore, understanding the importance of requirements as it is as...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/23480/1/ICT4T2016%20137%20141.pdf |
| _version_ | 1803628547370123264 |
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| author | Hussain, Azham Mkpojiogu, Emmanuel O.C. |
| author_facet | Hussain, Azham Mkpojiogu, Emmanuel O.C. |
| author_sort | Hussain, Azham |
| collection | UUM |
| description | Customer satisfaction is highly associated with product quality.The perceived quality of products serves as a driver for the loyalty
of customers and also promotes high profitability, viability of products and return on investment. Therefore, understanding the importance of requirements as it is associated with the satisfaction of users or customers when their requirements are fulfilled is worth the stress considering.So many studies have been done on customer satisfaction in relation to the importance of requirements, but the correlation between customer satisfaction coefficients of the Kano model and users or customers reported
requirements importance have not been sufficiently examined. In this study, an attempt is made to investigate the influence of customer reported requirements importance on the perceived quality of proposed software products. The result of the study indicates a significant relationship between the reported requirement importance and perceived quality of proposed software products. Since customer satisfaction (perceived quality) is directly related to the reported requirements importance, it is therefore essential to give adequate place to user or customer satisfying the requirements (features) all through the software
development lifecycle as this enhances the products perceived quality. |
| first_indexed | 2024-07-04T06:23:41Z |
| format | Conference or Workshop Item |
| id | uum-23480 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:23:41Z |
| publishDate | 2016 |
| record_format | dspace |
| spelling | uum-234802018-02-28T01:56:45Z https://repo.uum.edu.my/id/eprint/23480/ Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products Hussain, Azham Mkpojiogu, Emmanuel O.C. QA76 Computer software Customer satisfaction is highly associated with product quality.The perceived quality of products serves as a driver for the loyalty of customers and also promotes high profitability, viability of products and return on investment. Therefore, understanding the importance of requirements as it is associated with the satisfaction of users or customers when their requirements are fulfilled is worth the stress considering.So many studies have been done on customer satisfaction in relation to the importance of requirements, but the correlation between customer satisfaction coefficients of the Kano model and users or customers reported requirements importance have not been sufficiently examined. In this study, an attempt is made to investigate the influence of customer reported requirements importance on the perceived quality of proposed software products. The result of the study indicates a significant relationship between the reported requirement importance and perceived quality of proposed software products. Since customer satisfaction (perceived quality) is directly related to the reported requirements importance, it is therefore essential to give adequate place to user or customer satisfying the requirements (features) all through the software development lifecycle as this enhances the products perceived quality. 2016-04-05 Conference or Workshop Item NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/23480/1/ICT4T2016%20137%20141.pdf Hussain, Azham and Mkpojiogu, Emmanuel O.C. (2016) Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products. In: International Conference on ICT for Transformation 2016, 05-07 April 2016, Center for postgraduate UMS Sabah Malaysia.. (Unpublished) |
| spellingShingle | QA76 Computer software Hussain, Azham Mkpojiogu, Emmanuel O.C. Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products |
| title | Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products |
| title_full | Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products |
| title_fullStr | Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products |
| title_full_unstemmed | Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products |
| title_short | Assessing the influnce of self-reported requirement importance on the perceived quality of proposed software products |
| title_sort | assessing the influnce of self reported requirement importance on the perceived quality of proposed software products |
| topic | QA76 Computer software |
| url | https://repo.uum.edu.my/id/eprint/23480/1/ICT4T2016%20137%20141.pdf |
| work_keys_str_mv | AT hussainazham assessingtheinflunceofselfreportedrequirementimportanceontheperceivedqualityofproposedsoftwareproducts AT mkpojioguemmanueloc assessingtheinflunceofselfreportedrequirementimportanceontheperceivedqualityofproposedsoftwareproducts |