Generational differences in workplace communication
Purpose – This research investigates the generational differences in workplace communication, expectations and behaviors of employees from the perspectives of female leaders and their direct reports.Design – This study employs a qualitative approach through in-depth interviews with 12 female leaders...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Published: |
John Benjamins Publishing Company
2018
|
| Subjects: |
| _version_ | 1803628582300286976 |
|---|---|
| author | Abdul Malek, Marlin Marissa Jaguli, Abd Rahim |
| author_facet | Abdul Malek, Marlin Marissa Jaguli, Abd Rahim |
| author_sort | Abdul Malek, Marlin Marissa |
| collection | UUM |
| description | Purpose – This research investigates the generational differences in workplace communication, expectations and behaviors of employees from the perspectives of female leaders and their direct reports.Design – This study employs a qualitative approach through in-depth interviews with 12 female leaders and 24 of their direct reports who are working in various organizations in Malaysia.Findings – Findings include three themes that emerged as key in determining and reflecting the female leaders’ experiences in communicating with their employees in the workplace: (1) attitudes towards power and authority; (2) being creative and taking risks and (3) workplace dynamics.Research Implications – The workplace setting and the leaders’ stance with regards to workplace interaction have seen adjustment towards a flatter and less-hierarchical structure in line with the challenges associated with the 21st century organizations.Practical implications – Leaders and members of the organizations should work towards balancing some traditional and emerging expectations and work practices to better engage with each other.
Originality/value – This research highlights the interactions between two distinct groups that are gaining importance and influence in the current workplace; female leaders and the Gen-Ys and uncovers the unique blend between perceived cultural dimensions, the influence of technology advancement and overseas exposure in organizations in Malaysia. |
| first_indexed | 2024-07-04T06:24:15Z |
| format | Article |
| id | uum-23674 |
| institution | Universiti Utara Malaysia |
| last_indexed | 2024-07-04T06:24:15Z |
| publishDate | 2018 |
| publisher | John Benjamins Publishing Company |
| record_format | dspace |
| spelling | uum-236742018-03-15T01:36:46Z https://repo.uum.edu.my/id/eprint/23674/ Generational differences in workplace communication Abdul Malek, Marlin Marissa Jaguli, Abd Rahim PL Languages and literatures of Eastern Asia, Africa, Oceania Purpose – This research investigates the generational differences in workplace communication, expectations and behaviors of employees from the perspectives of female leaders and their direct reports.Design – This study employs a qualitative approach through in-depth interviews with 12 female leaders and 24 of their direct reports who are working in various organizations in Malaysia.Findings – Findings include three themes that emerged as key in determining and reflecting the female leaders’ experiences in communicating with their employees in the workplace: (1) attitudes towards power and authority; (2) being creative and taking risks and (3) workplace dynamics.Research Implications – The workplace setting and the leaders’ stance with regards to workplace interaction have seen adjustment towards a flatter and less-hierarchical structure in line with the challenges associated with the 21st century organizations.Practical implications – Leaders and members of the organizations should work towards balancing some traditional and emerging expectations and work practices to better engage with each other. Originality/value – This research highlights the interactions between two distinct groups that are gaining importance and influence in the current workplace; female leaders and the Gen-Ys and uncovers the unique blend between perceived cultural dimensions, the influence of technology advancement and overseas exposure in organizations in Malaysia. John Benjamins Publishing Company 2018 Article PeerReviewed Abdul Malek, Marlin Marissa and Jaguli, Abd Rahim (2018) Generational differences in workplace communication. Journal of Asian Pacific Communication, 28 (1). pp. 129-150. ISSN 0957-6851 http://doi.org/10.1075/japc.00007.abd doi:10.1075/japc.00007.abd doi:10.1075/japc.00007.abd |
| spellingShingle | PL Languages and literatures of Eastern Asia, Africa, Oceania Abdul Malek, Marlin Marissa Jaguli, Abd Rahim Generational differences in workplace communication |
| title | Generational differences in workplace communication |
| title_full | Generational differences in workplace communication |
| title_fullStr | Generational differences in workplace communication |
| title_full_unstemmed | Generational differences in workplace communication |
| title_short | Generational differences in workplace communication |
| title_sort | generational differences in workplace communication |
| topic | PL Languages and literatures of Eastern Asia, Africa, Oceania |
| work_keys_str_mv | AT abdulmalekmarlinmarissa generationaldifferencesinworkplacecommunication AT jaguliabdrahim generationaldifferencesinworkplacecommunication |