The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria
Objective: This paper is aimed to investigate the determinant of Recruitment and selection practices on Service quality of risk services companies in Nigeria.Methodology: The study adopts secondary data which review related literatures from journal articles, text and other literatures on assessment...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/23795/1/CBMM%202017%20658%20672.pdf |
| _version_ | 1825804988718252032 |
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| author | Tijani, Ahmodu- Shola, Ismail Adnan, Zurina Saad, Shahrin |
| author_facet | Tijani, Ahmodu- Shola, Ismail Adnan, Zurina Saad, Shahrin |
| author_sort | Tijani, Ahmodu- |
| collection | UUM |
| description | Objective: This paper is aimed to investigate the determinant of Recruitment and selection practices on Service quality of risk services companies in Nigeria.Methodology: The study adopts secondary data which review related literatures from journal
articles, text and other literatures on assessment of the concepts.Finding: The paper finds that there is a significant relationship between Recruitment and selection practices on service quality of risk service companies in Nigeria.It also reveals that Recruitment and selection practices directly affect overall service quality in terms of staff productivity, customer base, customer retention, overall profit, and risk improvement to the customers.Implication: Risk Service company with good recruitment and selection practices automatically aids efficiency and effectiveness of quality risk service, risk reduction, risk management culture and insurance friendly environment. |
| first_indexed | 2024-07-04T06:24:35Z |
| format | Conference or Workshop Item |
| id | uum-23795 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:24:35Z |
| publishDate | 2017 |
| record_format | eprints |
| spelling | uum-237952018-04-02T00:26:38Z https://repo.uum.edu.my/id/eprint/23795/ The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria Tijani, Ahmodu- Shola, Ismail Adnan, Zurina Saad, Shahrin HD28 Management. Industrial Management Objective: This paper is aimed to investigate the determinant of Recruitment and selection practices on Service quality of risk services companies in Nigeria.Methodology: The study adopts secondary data which review related literatures from journal articles, text and other literatures on assessment of the concepts.Finding: The paper finds that there is a significant relationship between Recruitment and selection practices on service quality of risk service companies in Nigeria.It also reveals that Recruitment and selection practices directly affect overall service quality in terms of staff productivity, customer base, customer retention, overall profit, and risk improvement to the customers.Implication: Risk Service company with good recruitment and selection practices automatically aids efficiency and effectiveness of quality risk service, risk reduction, risk management culture and insurance friendly environment. 2017-10-29 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/23795/1/CBMM%202017%20658%20672.pdf Tijani, Ahmodu- and Shola, Ismail and Adnan, Zurina and Saad, Shahrin (2017) The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria. In: 4th Conference on Business Managemen, 29 - 30 Oktober 2017, The Gurney Resprt Hotel & Recidences Penang, Malaysia. |
| spellingShingle | HD28 Management. Industrial Management Tijani, Ahmodu- Shola, Ismail Adnan, Zurina Saad, Shahrin The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria |
| title | The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria |
| title_full | The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria |
| title_fullStr | The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria |
| title_full_unstemmed | The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria |
| title_short | The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria |
| title_sort | determinants of recruitment and selection on service quality of risk service companies in nigeria |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/23795/1/CBMM%202017%20658%20672.pdf |
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