A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education

A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education

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This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs).The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approa...

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Bibliographic Details
Main Authors: Taib, Che Azlan, Mohammed, Ahmed Hani, Iteng, Rosman, Mad Lazim, Halim
Format: Article
Language:English
Published: ExcelingTech Publishers 2018
Subjects:
HD28 Management. Industrial Management
Online Access:https://repo.uum.edu.my/id/eprint/24401/1/IJSCM%20l%207%202%202018%20126%20131.pdf

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