Relationships between system quality, service quality, and customer satisfaction

Relationships between system quality, service quality, and customer satisfaction

Purpose: This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction.Design/methodology/approach: The study used a quantitative approach, by using a survey method.Th...

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Bibliographic Details
Main Authors:	Mohammad Salameh, Anas Abdelsatar, Ahmad, Hartini, Zulhumadi, Faisal, Abubakar, Faruq Muhammad
Format:	Article
Language:	English
Published:	Emerald Publishing Limited. 2018
Subjects:	HD28 Management. Industrial Management
Online Access:	https://repo.uum.edu.my/id/eprint/24452/1/JSIT%2020%201%202018%2073%20102.pdf

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