The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
The objective of this paper is to determine the impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. Survey questionnaire was used to collect data from 201 Managers, Chief executive officers and owner managers of SMEs that are members of Manufacturers Associat...
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/24803/1/2nd%20IRC%202017%2039.pdf |
| _version_ | 1803628780829278208 |
|---|---|
| author | Muhammed, Abdulrahman Abdulraheem, Issa Yusuf, Ismaila |
| author_facet | Muhammed, Abdulrahman Abdulraheem, Issa Yusuf, Ismaila |
| author_sort | Muhammed, Abdulrahman |
| collection | UUM |
| description | The objective of this paper is to determine the impact of electricity service quality on the
performance of manufacturing SMEs in Nigeria. Survey questionnaire was used to collect data from 201 Managers, Chief executive officers and owner managers of SMEs that are members of Manufacturers
Association of Nigeria MAN. Simple regression analysis was done with the use of SPSS version 22.0.The results indicate that quality of electricity tends to account for more than 50% of the variances in the financial and non-financial performance of manufacturing SMEs in Nigeria. This paper contributes to the existing literature on the empirical investigation into the use of service quality as a measure of electricity service and also emphasizes the importance of electricity to the performance of manufacturing SMEs in the developing countries.It recommends that future research may consider collecting longitudinal data to eliminate bias related to time. |
| first_indexed | 2024-07-04T06:27:24Z |
| format | Conference or Workshop Item |
| id | uum-24803 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:27:24Z |
| publishDate | 2017 |
| record_format | dspace |
| spelling | uum-248032018-09-26T02:01:36Z https://repo.uum.edu.my/id/eprint/24803/ The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria Muhammed, Abdulrahman Abdulraheem, Issa Yusuf, Ismaila HD28 Management. Industrial Management The objective of this paper is to determine the impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. Survey questionnaire was used to collect data from 201 Managers, Chief executive officers and owner managers of SMEs that are members of Manufacturers Association of Nigeria MAN. Simple regression analysis was done with the use of SPSS version 22.0.The results indicate that quality of electricity tends to account for more than 50% of the variances in the financial and non-financial performance of manufacturing SMEs in Nigeria. This paper contributes to the existing literature on the empirical investigation into the use of service quality as a measure of electricity service and also emphasizes the importance of electricity to the performance of manufacturing SMEs in the developing countries.It recommends that future research may consider collecting longitudinal data to eliminate bias related to time. 2017-07-11 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/24803/1/2nd%20IRC%202017%2039.pdf Muhammed, Abdulrahman and Abdulraheem, Issa and Yusuf, Ismaila (2017) The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. In: 2nd International Research Conference on Economics Business and Social Sciences, 11-12 July 2017, Park Royal Hotel Penang Malaysia.. |
| spellingShingle | HD28 Management. Industrial Management Muhammed, Abdulrahman Abdulraheem, Issa Yusuf, Ismaila The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria |
| title | The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria |
| title_full | The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria |
| title_fullStr | The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria |
| title_full_unstemmed | The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria |
| title_short | The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria |
| title_sort | impact of electricity service quality on the performance of manufacturing smes in nigeria |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/24803/1/2nd%20IRC%202017%2039.pdf |
| work_keys_str_mv | AT muhammedabdulrahman theimpactofelectricityservicequalityontheperformanceofmanufacturingsmesinnigeria AT abdulraheemissa theimpactofelectricityservicequalityontheperformanceofmanufacturingsmesinnigeria AT yusufismaila theimpactofelectricityservicequalityontheperformanceofmanufacturingsmesinnigeria AT muhammedabdulrahman impactofelectricityservicequalityontheperformanceofmanufacturingsmesinnigeria AT abdulraheemissa impactofelectricityservicequalityontheperformanceofmanufacturingsmesinnigeria AT yusufismaila impactofelectricityservicequalityontheperformanceofmanufacturingsmesinnigeria |