A Case Study on Web-Based Process Change and Operational Excellence in Tourism Industry
The change in the way a tourism company operates its business is becoming crucial in order to remain relevant in a stiff business competition. One of the approaches is to change the processes of carrying out operations to give value to both company and its stakeholders. The purpose of this paper is...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/25218/1/KMICE%202018%20153%20160.pdf |