Online shopping behaviour and logistics compentencies
Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has evolved to competition between logistics service providers (LSPs). This paper presents the relationship between consumers’ online shopping behaviour and logistics comp...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/25635/1/IBMC%202017%2034%2045.pdf |
| _version_ | 1825805326140571648 |
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| author | A. Jalil, Emy Ezura Kok, Chai Ceok Siew, Suk Ling Hoe, Cheon Yew |
| author_facet | A. Jalil, Emy Ezura Kok, Chai Ceok Siew, Suk Ling Hoe, Cheon Yew |
| author_sort | A. Jalil, Emy Ezura |
| collection | UUM |
| description | Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has evolved to competition between logistics service providers (LSPs). This paper presents the relationship between consumers’ online shopping behaviour and logistics competencies of LSPs to covering the shortcomings of previous studies that did not examine specific factors, especially logistics factors that influence online shopping behaviour. In this study, there are five dimensions of logistics competencies which consist of order accuracy, order condition, timeliness; visibilities as well as reverse logistics have been adopted. And the studies focused on millennial consumers (university students) were used as respondents. As a result, the findings indicated that order accuracy is the most important variable in influencing online shopping behaviour. Likewise, other logistics variables such as order condition, timeliness, visibility and reverse logistics are considered relevant to online shopping behaviour. |
| first_indexed | 2024-07-04T06:30:29Z |
| format | Conference or Workshop Item |
| id | uum-25635 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:30:29Z |
| publishDate | 2017 |
| record_format | eprints |
| spelling | uum-256352019-02-24T02:01:17Z https://repo.uum.edu.my/id/eprint/25635/ Online shopping behaviour and logistics compentencies A. Jalil, Emy Ezura Kok, Chai Ceok Siew, Suk Ling Hoe, Cheon Yew HD28 Management. Industrial Management Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has evolved to competition between logistics service providers (LSPs). This paper presents the relationship between consumers’ online shopping behaviour and logistics competencies of LSPs to covering the shortcomings of previous studies that did not examine specific factors, especially logistics factors that influence online shopping behaviour. In this study, there are five dimensions of logistics competencies which consist of order accuracy, order condition, timeliness; visibilities as well as reverse logistics have been adopted. And the studies focused on millennial consumers (university students) were used as respondents. As a result, the findings indicated that order accuracy is the most important variable in influencing online shopping behaviour. Likewise, other logistics variables such as order condition, timeliness, visibility and reverse logistics are considered relevant to online shopping behaviour. 2017 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/25635/1/IBMC%202017%2034%2045.pdf A. Jalil, Emy Ezura and Kok, Chai Ceok and Siew, Suk Ling and Hoe, Cheon Yew (2017) Online shopping behaviour and logistics compentencies. In: International Business Management Conference (IBMC 2017), 3-4 December 2017,, Adya Hotel Langkawi, Kedah, Malaysia. |
| spellingShingle | HD28 Management. Industrial Management A. Jalil, Emy Ezura Kok, Chai Ceok Siew, Suk Ling Hoe, Cheon Yew Online shopping behaviour and logistics compentencies |
| title | Online shopping behaviour and logistics compentencies |
| title_full | Online shopping behaviour and logistics compentencies |
| title_fullStr | Online shopping behaviour and logistics compentencies |
| title_full_unstemmed | Online shopping behaviour and logistics compentencies |
| title_short | Online shopping behaviour and logistics compentencies |
| title_sort | online shopping behaviour and logistics compentencies |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/25635/1/IBMC%202017%2034%2045.pdf |
| work_keys_str_mv | AT ajalilemyezura onlineshoppingbehaviourandlogisticscompentencies AT kokchaiceok onlineshoppingbehaviourandlogisticscompentencies AT siewsukling onlineshoppingbehaviourandlogisticscompentencies AT hoecheonyew onlineshoppingbehaviourandlogisticscompentencies |