The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Academic Research Publishing Group
2019
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/25771/1/TJSSR%205%201%202019%2067%2077.pdf |
| _version_ | 1825805352509112320 |
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| author | Maqbool, Muhammad Qasim Din, Badariah |
| author_facet | Maqbool, Muhammad Qasim Din, Badariah |
| author_sort | Maqbool, Muhammad Qasim |
| collection | UUM |
| description | Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this study aims to examine the impact of information technology infrastructure (ITI), human resource management practices (HRM) on the health care sector performance in Pakistan with the mediating effect of total quality management and the moderating role of national culture. However, this research used SmartPLS (SEM) 3.0 for the analysis of survey data (n = 249) collected from doctors working in public hospitals of Pakistan. Empirical results found that from six direct hypothesis,five have a direct strong relationship with total quality management (TQM) and organization performance (OP). Where, total quality management mediates the relationship between HRM and organization performance except ITI. Finally, national culture moderated the relationship between TQM and organization performance. |
| first_indexed | 2024-07-04T06:30:55Z |
| format | Article |
| id | uum-25771 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:30:55Z |
| publishDate | 2019 |
| publisher | Academic Research Publishing Group |
| record_format | eprints |
| spelling | uum-257712019-03-17T02:59:34Z https://repo.uum.edu.my/id/eprint/25771/ The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals Maqbool, Muhammad Qasim Din, Badariah HD28 Management. Industrial Management Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this study aims to examine the impact of information technology infrastructure (ITI), human resource management practices (HRM) on the health care sector performance in Pakistan with the mediating effect of total quality management and the moderating role of national culture. However, this research used SmartPLS (SEM) 3.0 for the analysis of survey data (n = 249) collected from doctors working in public hospitals of Pakistan. Empirical results found that from six direct hypothesis,five have a direct strong relationship with total quality management (TQM) and organization performance (OP). Where, total quality management mediates the relationship between HRM and organization performance except ITI. Finally, national culture moderated the relationship between TQM and organization performance. Academic Research Publishing Group 2019 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/25771/1/TJSSR%205%201%202019%2067%2077.pdf Maqbool, Muhammad Qasim and Din, Badariah (2019) The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals. The Journal of Social Sciences Research, 5 (1). pp. 67-77. ISSN 24136670 http://doi.org/10.32861/jssr.51.67.77 doi:10.32861/jssr.51.67.77 doi:10.32861/jssr.51.67.77 |
| spellingShingle | HD28 Management. Industrial Management Maqbool, Muhammad Qasim Din, Badariah The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals |
| title | The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals |
| title_full | The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals |
| title_fullStr | The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals |
| title_full_unstemmed | The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals |
| title_short | The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals |
| title_sort | mediating role of total quality management between human resource practices information technology infrastructure and performance of pakistan public hospitals |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/25771/1/TJSSR%205%201%202019%2067%2077.pdf |
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