Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
The aim of the paper is to empirically examine how perceived safety and procedural justice effect satisfaction service recovery of domestic airline passengers in Nigeria. The study uses survey method, quantitative in nature. Using PLS SEM the conceptual model was tested with a sample of 444 passenge...
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JBRMR
2017
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Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
Published 2018
Article
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Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria
Published 2017
Article