Developing a fully function of e-transaction framework towards digital local government services
During the Eighth Malaysia Plan period, a total of RM7.885 billion was allocated for ICT-related programs and projects, and the amount allocated under the Ninth Malaysia Plan for ICT development was RM12.889 billion. Malaysia has successful cases of implementing e-government services. However, a re...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2019
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| Online Access: | https://repo.uum.edu.my/id/eprint/26742/1/SMTC%202019%20213%20221.pdf |
| _version_ | 1803629183822200832 |
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| author | Wallang, Muslimin Shariffuddin, Mohd Dino Khairri |
| author_facet | Wallang, Muslimin Shariffuddin, Mohd Dino Khairri |
| author_sort | Wallang, Muslimin |
| collection | UUM |
| description | During the Eighth Malaysia Plan period, a total of RM7.885 billion was allocated for ICT-related programs and projects, and the amount allocated
under the Ninth Malaysia Plan for ICT development was RM12.889 billion. Malaysia has successful cases of implementing e-government services. However, a recent study about e-service adoption in Malaysia indicated that it was growing slowly with a low rate of adoption. Despite the enormous research efforts that have been put forth, e-transaction services offered by the government agencies often remain underutilized. Studies
found that citizens were more likely to use e-information services than etransaction services, even with both services were offered online in the
same webpage. As such, it is reasonable for this study to understand the reasons why e-transaction service failed to attract the public to use it.
Besides to determine the key factors that related to the e-transaction use, the objectives of the study also to classify the barriers that lead to the less usage of e-transaction; and based on the usage pattern on e-transaction service, the development of comprehensive framework will be proposed. |
| first_indexed | 2024-07-04T06:33:48Z |
| format | Conference or Workshop Item |
| id | uum-26742 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:33:48Z |
| publishDate | 2019 |
| record_format | dspace |
| spelling | uum-267422020-01-19T03:35:45Z https://repo.uum.edu.my/id/eprint/26742/ Developing a fully function of e-transaction framework towards digital local government services Wallang, Muslimin Shariffuddin, Mohd Dino Khairri T201 Patents. Trademarks During the Eighth Malaysia Plan period, a total of RM7.885 billion was allocated for ICT-related programs and projects, and the amount allocated under the Ninth Malaysia Plan for ICT development was RM12.889 billion. Malaysia has successful cases of implementing e-government services. However, a recent study about e-service adoption in Malaysia indicated that it was growing slowly with a low rate of adoption. Despite the enormous research efforts that have been put forth, e-transaction services offered by the government agencies often remain underutilized. Studies found that citizens were more likely to use e-information services than etransaction services, even with both services were offered online in the same webpage. As such, it is reasonable for this study to understand the reasons why e-transaction service failed to attract the public to use it. Besides to determine the key factors that related to the e-transaction use, the objectives of the study also to classify the barriers that lead to the less usage of e-transaction; and based on the usage pattern on e-transaction service, the development of comprehensive framework will be proposed. 2019-07-23 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/26742/1/SMTC%202019%20213%20221.pdf Wallang, Muslimin and Shariffuddin, Mohd Dino Khairri (2019) Developing a fully function of e-transaction framework towards digital local government services. In: Seminar Teknologi Multimedia & Komunikasi 2019, 23-24 Julai 2019, Pusat Pengajian Teknologi Multimedia dan Komunikasi UNIVERSITI UTARA MALAYSIA. |
| spellingShingle | T201 Patents. Trademarks Wallang, Muslimin Shariffuddin, Mohd Dino Khairri Developing a fully function of e-transaction framework towards digital local government services |
| title | Developing a fully function of e-transaction framework towards digital local government services |
| title_full | Developing a fully function of e-transaction framework towards digital local government services |
| title_fullStr | Developing a fully function of e-transaction framework towards digital local government services |
| title_full_unstemmed | Developing a fully function of e-transaction framework towards digital local government services |
| title_short | Developing a fully function of e-transaction framework towards digital local government services |
| title_sort | developing a fully function of e transaction framework towards digital local government services |
| topic | T201 Patents. Trademarks |
| url | https://repo.uum.edu.my/id/eprint/26742/1/SMTC%202019%20213%20221.pdf |
| work_keys_str_mv | AT wallangmuslimin developingafullyfunctionofetransactionframeworktowardsdigitallocalgovernmentservices AT shariffuddinmohddinokhairri developingafullyfunctionofetransactionframeworktowardsdigitallocalgovernmentservices |