Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT)
In the recent decade, with the increase in e logistic services, the problem of e-logistic customer satisfaction is raised. E-logistic services spread so rapidly worldwide which overlook the significant segment of customer satisfaction. Therefore, the prime objective of the current research study is...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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ExcelingTech Publishers
2018
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/26889/1/IJSCM%207%201%202018%20105%20111.pdf |
| _version_ | 1803629209346637824 |
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| author | Hameed, Waseem-Ul Nadeem, Shahid Azeem, Muhammad Aljumah, Ahmad Ibrahim Adeyemi, Raji Abdulwasiu |
| author_facet | Hameed, Waseem-Ul Nadeem, Shahid Azeem, Muhammad Aljumah, Ahmad Ibrahim Adeyemi, Raji Abdulwasiu |
| author_sort | Hameed, Waseem-Ul |
| collection | UUM |
| description | In the recent decade, with the increase in e logistic services, the problem of e-logistic customer satisfaction is raised. E-logistic services spread so rapidly worldwide which overlook the significant segment of customer satisfaction. Therefore, the prime objective of the current research study is to develop a comprehensive framework for e-logistics customer satisfaction. Various studies highlighted the area of e-logistic customer satisfaction, however, in a rare case, literature formally documented the problem of e-logistic customer satisfaction. Hence, less attention has been paid to the aspect of customer satisfaction in e-logistic. To address this gap, four hypotheses are proposed concerning the relationship of e-payment, e-traceability, website design with information communication technology (ICT) and e-logistic customer satisfaction. By using the convenience sampling technique, 500 questionnaires were distributed among the e-logistic users. The results of the current study found that e-payment, e-traceability, and website design has a significant positive relationship with ICT and ICT has a significant positive relationship with e-logistic customer satisfaction. This study is contributing to the body of knowledge by developing a comprehensive framework to solve various e-logistic problems. Hence, the current study is helpful for e-logistic companies to mitigate e-logistic customer satisfaction problems. |
| first_indexed | 2024-07-04T06:34:13Z |
| format | Article |
| id | uum-26889 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:34:13Z |
| publishDate | 2018 |
| publisher | ExcelingTech Publishers |
| record_format | dspace |
| spelling | uum-268892020-03-10T08:59:57Z https://repo.uum.edu.my/id/eprint/26889/ Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) Hameed, Waseem-Ul Nadeem, Shahid Azeem, Muhammad Aljumah, Ahmad Ibrahim Adeyemi, Raji Abdulwasiu QA75 Electronic computers. Computer science In the recent decade, with the increase in e logistic services, the problem of e-logistic customer satisfaction is raised. E-logistic services spread so rapidly worldwide which overlook the significant segment of customer satisfaction. Therefore, the prime objective of the current research study is to develop a comprehensive framework for e-logistics customer satisfaction. Various studies highlighted the area of e-logistic customer satisfaction, however, in a rare case, literature formally documented the problem of e-logistic customer satisfaction. Hence, less attention has been paid to the aspect of customer satisfaction in e-logistic. To address this gap, four hypotheses are proposed concerning the relationship of e-payment, e-traceability, website design with information communication technology (ICT) and e-logistic customer satisfaction. By using the convenience sampling technique, 500 questionnaires were distributed among the e-logistic users. The results of the current study found that e-payment, e-traceability, and website design has a significant positive relationship with ICT and ICT has a significant positive relationship with e-logistic customer satisfaction. This study is contributing to the body of knowledge by developing a comprehensive framework to solve various e-logistic problems. Hence, the current study is helpful for e-logistic companies to mitigate e-logistic customer satisfaction problems. ExcelingTech Publishers 2018 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/26889/1/IJSCM%207%201%202018%20105%20111.pdf Hameed, Waseem-Ul and Nadeem, Shahid and Azeem, Muhammad and Aljumah, Ahmad Ibrahim and Adeyemi, Raji Abdulwasiu (2018) Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT). International Journal of Supply Chain Management (IJSCM), 7 (1). pp. 105-111. ISSN 2050-7399 https://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/1932 |
| spellingShingle | QA75 Electronic computers. Computer science Hameed, Waseem-Ul Nadeem, Shahid Azeem, Muhammad Aljumah, Ahmad Ibrahim Adeyemi, Raji Abdulwasiu Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) |
| title | Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) |
| title_full | Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) |
| title_fullStr | Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) |
| title_full_unstemmed | Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) |
| title_short | Determinants of e-logistic customer satisfaction: a mediating role of Information and Communication Technology (ICT) |
| title_sort | determinants of e logistic customer satisfaction a mediating role of information and communication technology ict |
| topic | QA75 Electronic computers. Computer science |
| url | https://repo.uum.edu.my/id/eprint/26889/1/IJSCM%207%201%202018%20105%20111.pdf |
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