Perceived service quality of zakat institution among Muslim businessmen in Malaysia
A mail survey was conducted to examine perceived service quality towards zakat institution among 227 Muslim businessmen in one of the states in Malaysia. The research data was analyzed using descriptive statistic. The findings indicated that the majority of respondents rated three aspects of the qua...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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IP Publishing LLC
2018
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/27520/1/saad2018.pdf |
| _version_ | 1803629317516689408 |
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| author | Saad, Ram Al Jaffri Abdul Wahab, Muhammad Syahir Md Hussain, Md Hairi |
| author_facet | Saad, Ram Al Jaffri Abdul Wahab, Muhammad Syahir Md Hussain, Md Hairi |
| author_sort | Saad, Ram Al Jaffri |
| collection | UUM |
| description | A mail survey was conducted to examine perceived service quality towards zakat institution among 227 Muslim businessmen in one of the states in Malaysia. The research data was analyzed using descriptive statistic. The findings indicated that the majority of respondents rated three aspects of the quality, namely, tangibles, reliability and courtesy as “Good”. Meanwhile, credibility, competence, responsiveness, access, understanding and communication were aspects that rated as “Bad”. Based on the findings, zakat institution needs to develop and implement appropriate strategies to improve
its service quality in many aspects. The research implications and suggestions for future research were also discussed. |
| first_indexed | 2024-07-04T06:35:56Z |
| format | Article |
| id | uum-27520 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:35:56Z |
| publishDate | 2018 |
| publisher | IP Publishing LLC |
| record_format | dspace |
| spelling | uum-275202020-09-28T00:03:28Z https://repo.uum.edu.my/id/eprint/27520/ Perceived service quality of zakat institution among Muslim businessmen in Malaysia Saad, Ram Al Jaffri Abdul Wahab, Muhammad Syahir Md Hussain, Md Hairi HB Economic Theory A mail survey was conducted to examine perceived service quality towards zakat institution among 227 Muslim businessmen in one of the states in Malaysia. The research data was analyzed using descriptive statistic. The findings indicated that the majority of respondents rated three aspects of the quality, namely, tangibles, reliability and courtesy as “Good”. Meanwhile, credibility, competence, responsiveness, access, understanding and communication were aspects that rated as “Bad”. Based on the findings, zakat institution needs to develop and implement appropriate strategies to improve its service quality in many aspects. The research implications and suggestions for future research were also discussed. IP Publishing LLC 2018 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/27520/1/saad2018.pdf Saad, Ram Al Jaffri and Abdul Wahab, Muhammad Syahir and Md Hussain, Md Hairi (2018) Perceived service quality of zakat institution among Muslim businessmen in Malaysia. AIP Conference Proceedings, 2016. pp. 1-5. ISSN 0094-243X http://doi.org/10.1063/1.5055527 doi:10.1063/1.5055527 doi:10.1063/1.5055527 |
| spellingShingle | HB Economic Theory Saad, Ram Al Jaffri Abdul Wahab, Muhammad Syahir Md Hussain, Md Hairi Perceived service quality of zakat institution among Muslim businessmen in Malaysia |
| title | Perceived service quality of zakat institution among Muslim businessmen in Malaysia |
| title_full | Perceived service quality of zakat institution among Muslim businessmen in Malaysia |
| title_fullStr | Perceived service quality of zakat institution among Muslim businessmen in Malaysia |
| title_full_unstemmed | Perceived service quality of zakat institution among Muslim businessmen in Malaysia |
| title_short | Perceived service quality of zakat institution among Muslim businessmen in Malaysia |
| title_sort | perceived service quality of zakat institution among muslim businessmen in malaysia |
| topic | HB Economic Theory |
| url | https://repo.uum.edu.my/id/eprint/27520/1/saad2018.pdf |
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