Information and communication technology: Studies under the digital era
This paper focuses on the effects of technological advancement in the relationships between value creation and firm performance. Specifically, this paper will explain how the concept of internet of things (IoT) can influence value co-creation and codestruction towards firm performance from the persp...
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| Format: | Book |
| Language: | English |
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School of Technology Management and Logistics (STML)
2019
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| Online Access: | https://repo.uum.edu.my/id/eprint/28072/1/2ndCTOM_Chapters_in%20_Book_3.pdf |
| _version_ | 1803629400893161472 |
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| author2 | Hassan, Mohamad Ghozali |
| author_facet | Hassan, Mohamad Ghozali |
| collection | UUM |
| description | This paper focuses on the effects of technological advancement in the relationships between value creation and firm performance. Specifically, this paper will explain how the concept of internet of things (IoT) can influence value co-creation and codestruction towards firm performance from the perspective of resource-based view (RBV) and service-dominant (S-D) logic. This paper is motivated to discuss on the mentioned relationships due to four reasons. Firstly, although value co-creation has always been associated with positive implications on consumers (Terblanche, 2014); there are also some possible negative implications related to them (Grönroos, 2012). The same observation could also be happened to firm performance. For instance, increasing consumer participation will reduce firm controls on the outcome of the process. This situation would be ended up co-destructing the value through the very same consumer-firm interactions that are used in value co-creation (Terblanche, 2014). Therefore, the possibility of value co-destruction should not be overlooked (Plé & Cáceres, 2010) as it may as well affect the firm performance (Alexander, 2012). Despite of that, the numbers of studies focusing on both value co-creation and co-destruction in a single topic is still relatively low. Since the concept of value co-destruction is still in blur (Plé & Cáceres, 2010), the interrelationships between value co-creation and co-destruction need to be further explored. |
| first_indexed | 2024-07-04T06:37:15Z |
| format | Book |
| id | uum-28072 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:37:15Z |
| publishDate | 2019 |
| publisher | School of Technology Management and Logistics (STML) |
| record_format | dspace |
| spelling | uum-280722021-01-12T07:23:34Z https://repo.uum.edu.my/id/eprint/28072/ Information and communication technology: Studies under the digital era QA75 Electronic computers. Computer science This paper focuses on the effects of technological advancement in the relationships between value creation and firm performance. Specifically, this paper will explain how the concept of internet of things (IoT) can influence value co-creation and codestruction towards firm performance from the perspective of resource-based view (RBV) and service-dominant (S-D) logic. This paper is motivated to discuss on the mentioned relationships due to four reasons. Firstly, although value co-creation has always been associated with positive implications on consumers (Terblanche, 2014); there are also some possible negative implications related to them (Grönroos, 2012). The same observation could also be happened to firm performance. For instance, increasing consumer participation will reduce firm controls on the outcome of the process. This situation would be ended up co-destructing the value through the very same consumer-firm interactions that are used in value co-creation (Terblanche, 2014). Therefore, the possibility of value co-destruction should not be overlooked (Plé & Cáceres, 2010) as it may as well affect the firm performance (Alexander, 2012). Despite of that, the numbers of studies focusing on both value co-creation and co-destruction in a single topic is still relatively low. Since the concept of value co-destruction is still in blur (Plé & Cáceres, 2010), the interrelationships between value co-creation and co-destruction need to be further explored. School of Technology Management and Logistics (STML) Hassan, Mohamad Ghozali Ahmad Zaidi, Mohamad Faizal Zulhumadi, Faisal Akanmu, Muslim Diekola 2019 Book PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28072/1/2ndCTOM_Chapters_in%20_Book_3.pdf Hassan, Mohamad Ghozali and Ahmad Zaidi, Mohamad Faizal and Zulhumadi, Faisal and Akanmu, Muslim Diekola, eds. (2019) Information and communication technology: Studies under the digital era. School of Technology Management and Logistics (STML), Universiti Utara Malaysia Sintok. ISBN ISBN 978-967-2276-13-5 |
| spellingShingle | QA75 Electronic computers. Computer science Information and communication technology: Studies under the digital era |
| title | Information and communication technology: Studies under the digital era |
| title_full | Information and communication technology: Studies under the digital era |
| title_fullStr | Information and communication technology: Studies under the digital era |
| title_full_unstemmed | Information and communication technology: Studies under the digital era |
| title_short | Information and communication technology: Studies under the digital era |
| title_sort | information and communication technology studies under the digital era |
| topic | QA75 Electronic computers. Computer science |
| url | https://repo.uum.edu.my/id/eprint/28072/1/2ndCTOM_Chapters_in%20_Book_3.pdf |