Examining e-satisfaction after service recovery
Currently, service has been an essential part of the economy. Many companies are looking to venture into the service industry. Hence, the service industry has been increasing and is expected to play a major role in the future. However, delivering service is not easy. There is a tendency for problem...
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| Format: | Book Section |
| Language: | English |
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School of Technology Management and Logistics (STML)
2019
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| Online Access: | https://repo.uum.edu.my/id/eprint/28083/1/978-967-2276-12-8%201%2027%2092%20102.pdf |