Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector
Based on time-lagged data focusing on frontline employees (N=285) operating in five-star hotels in the United Arab Emirates (UAE), we examined the individual and combined effects of empowerment, job satisfaction, and perceived organizational support on employee silence. Using structural equation mod...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Published: |
Taylor & Francis
2021
|
| Subjects: |
| _version_ | 1825805777880743936 |
|---|---|
| author | Bani-Melhem, Shaker Zeffane, Rachid Abukhait, Rawan Mohd Shamsudin, Faridahwati |
| author_facet | Bani-Melhem, Shaker Zeffane, Rachid Abukhait, Rawan Mohd Shamsudin, Faridahwati |
| author_sort | Bani-Melhem, Shaker |
| collection | UUM |
| description | Based on time-lagged data focusing on frontline employees (N=285) operating in five-star hotels in the United Arab Emirates (UAE), we examined the individual and combined effects of empowerment, job satisfaction, and perceived organizational support on employee silence. Using structural equation modeling for data analysis, we explored a hypothetical model. The results indicated that empowerment had a significant negative impact on employee silence while job satisfaction and perceived organizational support had no significant direct impact. However, these latter two variables had an impact when feelings of empowerment were also present. The result suggests indicates that empowerment plays a central (pivotal) role in silence behavior. The implications of these findings for both management practice and future research are discussed. |
| first_indexed | 2024-07-04T06:37:47Z |
| format | Article |
| id | uum-28266 |
| institution | Universiti Utara Malaysia |
| last_indexed | 2024-07-04T06:37:47Z |
| publishDate | 2021 |
| publisher | Taylor & Francis |
| record_format | eprints |
| spelling | uum-282662021-04-14T06:10:34Z https://repo.uum.edu.my/id/eprint/28266/ Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector Bani-Melhem, Shaker Zeffane, Rachid Abukhait, Rawan Mohd Shamsudin, Faridahwati HD28 Management. Industrial Management Based on time-lagged data focusing on frontline employees (N=285) operating in five-star hotels in the United Arab Emirates (UAE), we examined the individual and combined effects of empowerment, job satisfaction, and perceived organizational support on employee silence. Using structural equation modeling for data analysis, we explored a hypothetical model. The results indicated that empowerment had a significant negative impact on employee silence while job satisfaction and perceived organizational support had no significant direct impact. However, these latter two variables had an impact when feelings of empowerment were also present. The result suggests indicates that empowerment plays a central (pivotal) role in silence behavior. The implications of these findings for both management practice and future research are discussed. Taylor & Francis 2021 Article PeerReviewed Bani-Melhem, Shaker and Zeffane, Rachid and Abukhait, Rawan and Mohd Shamsudin, Faridahwati (2021) Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector. Human Performance, 34 (2). pp. 107-125. ISSN 0895-9285 http://doi.org/10.1080/08959285.2021.1890079 doi:10.1080/08959285.2021.1890079 doi:10.1080/08959285.2021.1890079 |
| spellingShingle | HD28 Management. Industrial Management Bani-Melhem, Shaker Zeffane, Rachid Abukhait, Rawan Mohd Shamsudin, Faridahwati Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector |
| title | Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector |
| title_full | Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector |
| title_fullStr | Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector |
| title_full_unstemmed | Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector |
| title_short | Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector |
| title_sort | empowerment as a pivotal deterrent to employee silence evidence from the uae hotel sector |
| topic | HD28 Management. Industrial Management |
| work_keys_str_mv | AT banimelhemshaker empowermentasapivotaldeterrenttoemployeesilenceevidencefromtheuaehotelsector AT zeffanerachid empowermentasapivotaldeterrenttoemployeesilenceevidencefromtheuaehotelsector AT abukhaitrawan empowermentasapivotaldeterrenttoemployeesilenceevidencefromtheuaehotelsector AT mohdshamsudinfaridahwati empowermentasapivotaldeterrenttoemployeesilenceevidencefromtheuaehotelsector |