Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities
Overall, this paper discusses the applicability of TQM and proposes a theoretical framework of TQM to suit the need of the Research and Development (R&D) context. The dimensions for the framework were based on the previous empirical studies, the evaluation criteria of world standard criteria suc...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universiti Teknologi Malaysia
2008
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/2835/1/Rushami_Zien_Yusoff.pdf |
| _version_ | 1825740041811394560 |
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| author | Jusoh, Ahamad Yusoff, Rushami Zien Mohtar, Shahimi |
| author_facet | Jusoh, Ahamad Yusoff, Rushami Zien Mohtar, Shahimi |
| author_sort | Jusoh, Ahamad |
| collection | UUM |
| description | Overall, this paper discusses the applicability of TQM and proposes a theoretical framework of TQM to suit the need of the Research and Development (R&D) context. The dimensions for the framework were based on the previous empirical studies, the evaluation criteria of world standard criteria such as MBNQA, EFQM, and QMS ISO 9000, and quality concept from the experts. In order to understand the TQM practices in R&D environment, this paper addresses the need for the study from the university researchers’ perspective. Data were collected through a large-scale mail survey from academic researchers of four Malaysian Research Universities. The constructs of TQM practices were validated and determined using factor analysis. The findings from this study suggest that the seven dimensions i.e. top management leadership, data and information management, performance management, process management, partnership, customer focus and resource management are sufficient to explain the TQM practices in R&D context. |
| first_indexed | 2024-07-04T05:20:13Z |
| format | Article |
| id | uum-2835 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:20:13Z |
| publishDate | 2008 |
| publisher | Universiti Teknologi Malaysia |
| record_format | eprints |
| spelling | uum-28352016-05-16T01:44:24Z https://repo.uum.edu.my/id/eprint/2835/ Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities Jusoh, Ahamad Yusoff, Rushami Zien Mohtar, Shahimi HD28 Management. Industrial Management LC Special aspects of education Overall, this paper discusses the applicability of TQM and proposes a theoretical framework of TQM to suit the need of the Research and Development (R&D) context. The dimensions for the framework were based on the previous empirical studies, the evaluation criteria of world standard criteria such as MBNQA, EFQM, and QMS ISO 9000, and quality concept from the experts. In order to understand the TQM practices in R&D environment, this paper addresses the need for the study from the university researchers’ perspective. Data were collected through a large-scale mail survey from academic researchers of four Malaysian Research Universities. The constructs of TQM practices were validated and determined using factor analysis. The findings from this study suggest that the seven dimensions i.e. top management leadership, data and information management, performance management, process management, partnership, customer focus and resource management are sufficient to explain the TQM practices in R&D context. Universiti Teknologi Malaysia 2008-06 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/2835/1/Rushami_Zien_Yusoff.pdf Jusoh, Ahamad and Yusoff, Rushami Zien and Mohtar, Shahimi (2008) Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities. Jurnal Kemanusiaan, 11 (6). pp. 1-19. ISSN 16751930 http://www.fppsm.utm.my/download/cat_view/13-jurnal-kemanusiaan.html |
| spellingShingle | HD28 Management. Industrial Management LC Special aspects of education Jusoh, Ahamad Yusoff, Rushami Zien Mohtar, Shahimi Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities |
| title | Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities |
| title_full | Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities |
| title_fullStr | Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities |
| title_full_unstemmed | Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities |
| title_short | Determining TQM practices in university R&D activities using factor analysis: Research experience of Malaysian universities |
| title_sort | determining tqm practices in university r d activities using factor analysis research experience of malaysian universities |
| topic | HD28 Management. Industrial Management LC Special aspects of education |
| url | https://repo.uum.edu.my/id/eprint/2835/1/Rushami_Zien_Yusoff.pdf |
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