Student Satisfaction toward Inasis Kachi Services and Facilities
This research aims to determine the relationship between the dimensions of service quality and student satisfaction toward inasis Kachi service and facilities provided such as bus transportation, cafeterias, accommodation, and sport facilities. The variables tested in this research are reliability,...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2020
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/28435/1/STMLGG%2001%2033%202020%20112-115.pdf |
| _version_ | 1825805811097534464 |
|---|---|
| author | Tan, Yin Ying Othman, Mohd Zainuddin |
| author_facet | Tan, Yin Ying Othman, Mohd Zainuddin |
| author_sort | Tan, Yin Ying |
| collection | UUM |
| description | This research aims to determine the relationship between the dimensions of service quality and student satisfaction toward inasis Kachi service and facilities provided such as bus transportation, cafeterias, accommodation, and sport facilities. The variables tested in this research are reliability, responsiveness, assurance, empathy and tangibility. The type of research approach adopted is quantitative approach. The sample size of this research was 350 undergraduate students in UUM who stay in inasis Kachi and all the data collected was analyzed by using SPSS version 25.0. The data collection for this research was gathered through a survey. The results show that reliability, responsiveness and tangibility have significant effect on the student satisfaction. Future researches are recommended to select respondents from final year students who stay in inasis Kachi, expand the scope of location to include other universities in Malaysia and more service quality variables can be included. |
| first_indexed | 2024-07-04T06:38:20Z |
| format | Article |
| id | uum-28435 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:38:20Z |
| publishDate | 2020 |
| publisher | Universiti Utara Malaysia |
| record_format | eprints |
| spelling | uum-284352021-11-24T01:09:30Z https://repo.uum.edu.my/id/eprint/28435/ Student Satisfaction toward Inasis Kachi Services and Facilities Tan, Yin Ying Othman, Mohd Zainuddin HD28 Management. Industrial Management This research aims to determine the relationship between the dimensions of service quality and student satisfaction toward inasis Kachi service and facilities provided such as bus transportation, cafeterias, accommodation, and sport facilities. The variables tested in this research are reliability, responsiveness, assurance, empathy and tangibility. The type of research approach adopted is quantitative approach. The sample size of this research was 350 undergraduate students in UUM who stay in inasis Kachi and all the data collected was analyzed by using SPSS version 25.0. The data collection for this research was gathered through a survey. The results show that reliability, responsiveness and tangibility have significant effect on the student satisfaction. Future researches are recommended to select respondents from final year students who stay in inasis Kachi, expand the scope of location to include other universities in Malaysia and more service quality variables can be included. Universiti Utara Malaysia 2020 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28435/1/STMLGG%2001%2033%202020%20112-115.pdf Tan, Yin Ying and Othman, Mohd Zainuddin (2020) Student Satisfaction toward Inasis Kachi Services and Facilities. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management, Volume 1, 1 (33). pp. 112-115. ISSN eISBN 978-967-2296-23-4 |
| spellingShingle | HD28 Management. Industrial Management Tan, Yin Ying Othman, Mohd Zainuddin Student Satisfaction toward Inasis Kachi Services and Facilities |
| title | Student Satisfaction toward Inasis Kachi Services and Facilities |
| title_full | Student Satisfaction toward Inasis Kachi Services and Facilities |
| title_fullStr | Student Satisfaction toward Inasis Kachi Services and Facilities |
| title_full_unstemmed | Student Satisfaction toward Inasis Kachi Services and Facilities |
| title_short | Student Satisfaction toward Inasis Kachi Services and Facilities |
| title_sort | student satisfaction toward inasis kachi services and facilities |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/28435/1/STMLGG%2001%2033%202020%20112-115.pdf |
| work_keys_str_mv | AT tanyinying studentsatisfactiontowardinasiskachiservicesandfacilities AT othmanmohdzainuddin studentsatisfactiontowardinasiskachiservicesandfacilities |