A study of user acceptance of UPSB laundry services
Self-services and 'pick and drop' services are the example of laundry services provided by the Uniutama Property Sdn. Bhd. (UPSB). Three methods of payment were used such as cash, token and ATS cashless card. Therefore, this study will investigate the satisfaction of users, compare the wea...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2020
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| Online Access: | https://repo.uum.edu.my/id/eprint/28479/1/STMLGG%2002%2032%202020%2076-78.pdf |
| _version_ | 1803629477726519296 |
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| author | So’aid, Fatin Syafirah Abdullah, Rohani |
| author_facet | So’aid, Fatin Syafirah Abdullah, Rohani |
| author_sort | So’aid, Fatin Syafirah |
| collection | UUM |
| description | Self-services and 'pick and drop' services are the example of laundry services provided by the Uniutama Property Sdn. Bhd. (UPSB). Three methods of payment were used such as cash, token and ATS cashless card. Therefore, this study will investigate the satisfaction of users, compare the weaknesses and strengths of the 3 payment methods and determine the best method of payments that can improve customer satisfaction. About 140 of UUM undergraduate students were chosen as respondents who were randomly selected from 14 hostel in UUM which is 10 respondents per hostel. A questionnaire survey was conducted to collect data in this study. The data were analyzed with the Statistical Package for Social Sciences (SPSS). Results from the descriptive analysis indicated that respondents were more satisfied by using self-service rather than pick and drop. Respondents were chosen cash as their payment method for laundry services in UUM. The outcome of this study will suggest a suitable innovation to improve the management of laundry services and increase the satisfaction of laundry services among users. |
| first_indexed | 2024-07-04T06:38:29Z |
| format | Article |
| id | uum-28479 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:38:29Z |
| publishDate | 2020 |
| publisher | Universiti Utara Malaysia |
| record_format | dspace |
| spelling | uum-284792021-12-15T07:36:02Z https://repo.uum.edu.my/id/eprint/28479/ A study of user acceptance of UPSB laundry services So’aid, Fatin Syafirah Abdullah, Rohani HD28 Management. Industrial Management Self-services and 'pick and drop' services are the example of laundry services provided by the Uniutama Property Sdn. Bhd. (UPSB). Three methods of payment were used such as cash, token and ATS cashless card. Therefore, this study will investigate the satisfaction of users, compare the weaknesses and strengths of the 3 payment methods and determine the best method of payments that can improve customer satisfaction. About 140 of UUM undergraduate students were chosen as respondents who were randomly selected from 14 hostel in UUM which is 10 respondents per hostel. A questionnaire survey was conducted to collect data in this study. The data were analyzed with the Statistical Package for Social Sciences (SPSS). Results from the descriptive analysis indicated that respondents were more satisfied by using self-service rather than pick and drop. Respondents were chosen cash as their payment method for laundry services in UUM. The outcome of this study will suggest a suitable innovation to improve the management of laundry services and increase the satisfaction of laundry services among users. Universiti Utara Malaysia 2020 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28479/1/STMLGG%2002%2032%202020%2076-78.pdf So’aid, Fatin Syafirah and Abdullah, Rohani (2020) A study of user acceptance of UPSB laundry services. Symposium on Technology Management and Logistics (STML Go Green) 2019: Management of Technology, Volume 2, 2 (32). pp. 76-78. ISSN eISBN: 978-967-2296-22-7 |
| spellingShingle | HD28 Management. Industrial Management So’aid, Fatin Syafirah Abdullah, Rohani A study of user acceptance of UPSB laundry services |
| title | A study of user acceptance of UPSB laundry services |
| title_full | A study of user acceptance of UPSB laundry services |
| title_fullStr | A study of user acceptance of UPSB laundry services |
| title_full_unstemmed | A study of user acceptance of UPSB laundry services |
| title_short | A study of user acceptance of UPSB laundry services |
| title_sort | study of user acceptance of upsb laundry services |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/28479/1/STMLGG%2002%2032%202020%2076-78.pdf |
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