An evaluation of the factors that influence the customer satisfaction in low cost airline service
In view of the customer satisfaction in low Cost Airline service, the company airline has provide the best service quality for their customer to make sure that the customer always satisfied with the services. This research paper aims is to determine the passenger satisfaction in low cost carrier air...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2019
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/28501/1/STMLGG%2018%202019%20157-165.pdf |
| _version_ | 1825805824293863424 |
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| author | Mohd Yussof, Siti Najwa Sabar, Rohafiz |
| author_facet | Mohd Yussof, Siti Najwa Sabar, Rohafiz |
| author_sort | Mohd Yussof, Siti Najwa |
| collection | UUM |
| description | In view of the customer satisfaction in low Cost Airline service, the company airline has provide the best service quality for their customer to make sure that the customer always satisfied with the services. This research paper aims is to determine the passenger satisfaction in low cost carrier airline in Malaysia based on the service quality that airline industry provides for the customers. This research was identified the type factors that influences the passenger satisfaction in Low Cost Airlines in Malaysia. This study also focus on low cost carrier airline in Malaysia and to measure the service quality is very satisfied with the customer expectation. The data was analysed using correlation to determine the relationship between customer satisfaction and reliability, assurance and responsiveness. |
| first_indexed | 2024-07-04T06:38:33Z |
| format | Article |
| id | uum-28501 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:38:33Z |
| publishDate | 2019 |
| publisher | Universiti Utara Malaysia |
| record_format | eprints |
| spelling | uum-285012022-01-05T01:03:48Z https://repo.uum.edu.my/id/eprint/28501/ An evaluation of the factors that influence the customer satisfaction in low cost airline service Mohd Yussof, Siti Najwa Sabar, Rohafiz HD28 Management. Industrial Management In view of the customer satisfaction in low Cost Airline service, the company airline has provide the best service quality for their customer to make sure that the customer always satisfied with the services. This research paper aims is to determine the passenger satisfaction in low cost carrier airline in Malaysia based on the service quality that airline industry provides for the customers. This research was identified the type factors that influences the passenger satisfaction in Low Cost Airlines in Malaysia. This study also focus on low cost carrier airline in Malaysia and to measure the service quality is very satisfied with the customer expectation. The data was analysed using correlation to determine the relationship between customer satisfaction and reliability, assurance and responsiveness. Universiti Utara Malaysia 2019 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28501/1/STMLGG%2018%202019%20157-165.pdf Mohd Yussof, Siti Najwa and Sabar, Rohafiz (2019) An evaluation of the factors that influence the customer satisfaction in low cost airline service. Symposium on Technology Management and Logistics (STML Go Green) 2019 (18). pp. 157-165. ISSN eISBN 978-967-2276-16-6 |
| spellingShingle | HD28 Management. Industrial Management Mohd Yussof, Siti Najwa Sabar, Rohafiz An evaluation of the factors that influence the customer satisfaction in low cost airline service |
| title | An evaluation of the factors that influence the customer satisfaction in low cost airline service |
| title_full | An evaluation of the factors that influence the customer satisfaction in low cost airline service |
| title_fullStr | An evaluation of the factors that influence the customer satisfaction in low cost airline service |
| title_full_unstemmed | An evaluation of the factors that influence the customer satisfaction in low cost airline service |
| title_short | An evaluation of the factors that influence the customer satisfaction in low cost airline service |
| title_sort | evaluation of the factors that influence the customer satisfaction in low cost airline service |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/28501/1/STMLGG%2018%202019%20157-165.pdf |
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