Examining public acceptance choice causes on sales and service tax implementation in Malaysia

In Malaysia, the indirect tax environment is evolving fast, and the risk has never been higher. The public perception of Sales and Service Tax (SST) as a business cost aggra�vates the increase in essential needs prices. Hence, the heavy burden on Malaysians’ income, which ultimately constitutes...

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Main Authors: Popoola, Oluwatoyin Muse Johnson, Mohd Jamel, Nur Erma Suryani
Format: Article
Language:English
Published: LLC “СPС “Business Perspectives” 2020
Online Access:https://repo.uum.edu.my/id/eprint/28566/1/Examining%20public%20acceptance%20choice%20causes%20on%20sales%20and%20service%20tax%20implementation%20in%20Malaysia.pdf
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author Popoola, Oluwatoyin Muse Johnson
Mohd Jamel, Nur Erma Suryani
author_facet Popoola, Oluwatoyin Muse Johnson
Mohd Jamel, Nur Erma Suryani
author_sort Popoola, Oluwatoyin Muse Johnson
collection UUM
description In Malaysia, the indirect tax environment is evolving fast, and the risk has never been higher. The public perception of Sales and Service Tax (SST) as a business cost aggra�vates the increase in essential needs prices. Hence, the heavy burden on Malaysians’ income, which ultimately constitutes a big worry and outcry, makes the study relevant. The study investigates the relationship between selected causes of equity and fairness (tax fairness), certainty (tax burden), accountability to taxpayers, tax knowledge, and public acceptance of SST implementation in Malaysia. Data were collected through a structured survey among the public in Klang Valley. Respondents were chosen randomly from various locations in public and private sec�tor organizations. A total of 177 out of the 228 completed and received questionnaires are found suitable for further analysis. The study adopts the SmartPLS version 3.3.2 statistical analysis tool to test the four hypotheses formulated. The study results reveal tax fairness, tax burden, and government accountability are sig�nificant and positively relate to public acceptance of SST implementation in Malaysia. This further buttressed that tax fairness, tax burden, and government accountability are critical for public acceptance of SST implementation because of their economic implications. In contrast, tax knowledge is not significant and negatively relates to pub�lic acceptance of SST implementation. The effect indicates that tax knowledge is not an essential factor as far as public acceptance of SST implementation is concerned in Malaysia.
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spelling uum-285662022-03-06T12:16:49Z https://repo.uum.edu.my/id/eprint/28566/ Examining public acceptance choice causes on sales and service tax implementation in Malaysia Popoola, Oluwatoyin Muse Johnson Mohd Jamel, Nur Erma Suryani In Malaysia, the indirect tax environment is evolving fast, and the risk has never been higher. The public perception of Sales and Service Tax (SST) as a business cost aggra�vates the increase in essential needs prices. Hence, the heavy burden on Malaysians’ income, which ultimately constitutes a big worry and outcry, makes the study relevant. The study investigates the relationship between selected causes of equity and fairness (tax fairness), certainty (tax burden), accountability to taxpayers, tax knowledge, and public acceptance of SST implementation in Malaysia. Data were collected through a structured survey among the public in Klang Valley. Respondents were chosen randomly from various locations in public and private sec�tor organizations. A total of 177 out of the 228 completed and received questionnaires are found suitable for further analysis. The study adopts the SmartPLS version 3.3.2 statistical analysis tool to test the four hypotheses formulated. The study results reveal tax fairness, tax burden, and government accountability are sig�nificant and positively relate to public acceptance of SST implementation in Malaysia. This further buttressed that tax fairness, tax burden, and government accountability are critical for public acceptance of SST implementation because of their economic implications. In contrast, tax knowledge is not significant and negatively relates to pub�lic acceptance of SST implementation. The effect indicates that tax knowledge is not an essential factor as far as public acceptance of SST implementation is concerned in Malaysia. LLC “СPС “Business Perspectives” 2020 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28566/1/Examining%20public%20acceptance%20choice%20causes%20on%20sales%20and%20service%20tax%20implementation%20in%20Malaysia.pdf Popoola, Oluwatoyin Muse Johnson and Mohd Jamel, Nur Erma Suryani (2020) Examining public acceptance choice causes on sales and service tax implementation in Malaysia. Problems and Perspectives in Management, 18 (4). pp. 228-246. ISSN 1727-7051 http://dx.doi.org/10.21511/ppm.18(4).2020.20 doi:10.21511/ppm.18(4).2020.20 doi:10.21511/ppm.18(4).2020.20
spellingShingle Popoola, Oluwatoyin Muse Johnson
Mohd Jamel, Nur Erma Suryani
Examining public acceptance choice causes on sales and service tax implementation in Malaysia
title Examining public acceptance choice causes on sales and service tax implementation in Malaysia
title_full Examining public acceptance choice causes on sales and service tax implementation in Malaysia
title_fullStr Examining public acceptance choice causes on sales and service tax implementation in Malaysia
title_full_unstemmed Examining public acceptance choice causes on sales and service tax implementation in Malaysia
title_short Examining public acceptance choice causes on sales and service tax implementation in Malaysia
title_sort examining public acceptance choice causes on sales and service tax implementation in malaysia
url https://repo.uum.edu.my/id/eprint/28566/1/Examining%20public%20acceptance%20choice%20causes%20on%20sales%20and%20service%20tax%20implementation%20in%20Malaysia.pdf
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