The management of quality in distance-learning education at UiTM Dungun, Terengganu. An analysis of the SERVQUAL dimensions
There is mounting pressure from customers of higher education to close the widening gap between their expectations of institutional performance and their perceived quality of the actual service performance. In view of this development, the researchers engaged in a study of evaluating the perceptions...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/2882/1/paper4zainuddin.pdf |