Service quality in education: Management students' perspective

Service quality in education: Management students' perspective

According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...

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Dettagli Bibliografici
Autori principali:	Jusoh, Ahmad, Omain, Siti Zaleha, Abdul Majid, Norazman, Shamsuddin, Ahmad Sharifuddin, Md Som, Hishamudin
Natura:	Conference or Workshop Item
Lingua:	English
Pubblicazione:	2004
Soggetti:	LB2300 Higher Education
Accesso online:	https://repo.uum.edu.my/id/eprint/2899/1/paper3ahmadjusoh.pdf

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