User Experience Dimensions for E-procurement: A Systematic Review
The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system users always demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience (UX). Only a few studies have identified d...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia Press
2022
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/29107/1/JICT%2021%2004%202022%20465-494.pdf |
| _version_ | 1825805923394781184 |
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| author | Hashim, Nor Laily Yusof, Norhanisha Hussain, Azham Ibrahim, Marhaiza |
| author_facet | Hashim, Nor Laily Yusof, Norhanisha Hussain, Azham Ibrahim, Marhaiza |
| author_sort | Hashim, Nor Laily |
| collection | UUM |
| description | The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system users
always demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience
(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes. |
| first_indexed | 2024-07-04T06:40:10Z |
| format | Article |
| id | uum-29107 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:40:10Z |
| publishDate | 2022 |
| publisher | Universiti Utara Malaysia Press |
| record_format | eprints |
| spelling | uum-291072023-02-02T02:48:03Z https://repo.uum.edu.my/id/eprint/29107/ User Experience Dimensions for E-procurement: A Systematic Review Hashim, Nor Laily Yusof, Norhanisha Hussain, Azham Ibrahim, Marhaiza QA75 Electronic computers. Computer science The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system users always demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience (UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes. Universiti Utara Malaysia Press 2022 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/29107/1/JICT%2021%2004%202022%20465-494.pdf Hashim, Nor Laily and Yusof, Norhanisha and Hussain, Azham and Ibrahim, Marhaiza (2022) User Experience Dimensions for E-procurement: A Systematic Review. Journal of Information and Communication Technology, 21 (4). pp. 465-494. ISSN 2180-3862 |
| spellingShingle | QA75 Electronic computers. Computer science Hashim, Nor Laily Yusof, Norhanisha Hussain, Azham Ibrahim, Marhaiza User Experience Dimensions for E-procurement: A Systematic Review |
| title | User Experience Dimensions for E-procurement: A Systematic Review |
| title_full | User Experience Dimensions for E-procurement: A Systematic Review |
| title_fullStr | User Experience Dimensions for E-procurement: A Systematic Review |
| title_full_unstemmed | User Experience Dimensions for E-procurement: A Systematic Review |
| title_short | User Experience Dimensions for E-procurement: A Systematic Review |
| title_sort | user experience dimensions for e procurement a systematic review |
| topic | QA75 Electronic computers. Computer science |
| url | https://repo.uum.edu.my/id/eprint/29107/1/JICT%2021%2004%202022%20465-494.pdf |
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