Total Quality Management Dimension and SME Performance: A Quantitative Approach
The objective of this study is to measure the relationship between some TQM dimensions and business performance of SMEs. The study seeks to advance the understanding of TQM and also resolves some controversies that appear in the literature concerning the relationship between TQM dimensions and perfo...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
UUM Press
2015
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/30295/1/IPBJ%2007%2001%202015%2021-35.pdf |
| _version_ | 1803629860197761024 |
|---|---|
| author | Jabeen, Rubina Shehu, Aliyu Mukhtar Mahmood, Rosli |
| author_facet | Jabeen, Rubina Shehu, Aliyu Mukhtar Mahmood, Rosli |
| author_sort | Jabeen, Rubina |
| collection | UUM |
| description | The objective of this study is to measure the relationship between some TQM dimensions and business performance of SMEs. The study seeks to advance the understanding of TQM and also resolves some controversies that appear in the literature concerning the relationship between TQM dimensions and performance relationship. Using questionnaire, the data for this study was drawn from 367 SMEs operating in Punjab, Pakistan. Structural equation modeling (SEM) technique was used for analysis. The findings indicate that management leadership has a significant effect on business performance of SMEs, whereas, the customer focus and continuous improvement to business performance relationship were found not significant. |
| first_indexed | 2024-07-04T06:44:33Z |
| format | Article |
| id | uum-30295 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:44:33Z |
| publishDate | 2015 |
| publisher | UUM Press |
| record_format | dspace |
| spelling | uum-302952024-01-29T10:53:57Z https://repo.uum.edu.my/id/eprint/30295/ Total Quality Management Dimension and SME Performance: A Quantitative Approach Jabeen, Rubina Shehu, Aliyu Mukhtar Mahmood, Rosli HF Commerce The objective of this study is to measure the relationship between some TQM dimensions and business performance of SMEs. The study seeks to advance the understanding of TQM and also resolves some controversies that appear in the literature concerning the relationship between TQM dimensions and performance relationship. Using questionnaire, the data for this study was drawn from 367 SMEs operating in Punjab, Pakistan. Structural equation modeling (SEM) technique was used for analysis. The findings indicate that management leadership has a significant effect on business performance of SMEs, whereas, the customer focus and continuous improvement to business performance relationship were found not significant. UUM Press 2015 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/30295/1/IPBJ%2007%2001%202015%2021-35.pdf Jabeen, Rubina and Shehu, Aliyu Mukhtar and Mahmood, Rosli (2015) Total Quality Management Dimension and SME Performance: A Quantitative Approach. International Postgraduate Business Journal (IPBJ), 7 (1). pp. 21-35. ISSN 2180-2416 https://e-journal.uum.edu.my/index.php/gbmr/article/view/16818 |
| spellingShingle | HF Commerce Jabeen, Rubina Shehu, Aliyu Mukhtar Mahmood, Rosli Total Quality Management Dimension and SME Performance: A Quantitative Approach |
| title | Total Quality Management Dimension and SME Performance: A Quantitative Approach |
| title_full | Total Quality Management Dimension and SME Performance: A Quantitative Approach |
| title_fullStr | Total Quality Management Dimension and SME Performance: A Quantitative Approach |
| title_full_unstemmed | Total Quality Management Dimension and SME Performance: A Quantitative Approach |
| title_short | Total Quality Management Dimension and SME Performance: A Quantitative Approach |
| title_sort | total quality management dimension and sme performance a quantitative approach |
| topic | HF Commerce |
| url | https://repo.uum.edu.my/id/eprint/30295/1/IPBJ%2007%2001%202015%2021-35.pdf |
| work_keys_str_mv | AT jabeenrubina totalqualitymanagementdimensionandsmeperformanceaquantitativeapproach AT shehualiyumukhtar totalqualitymanagementdimensionandsmeperformanceaquantitativeapproach AT mahmoodrosli totalqualitymanagementdimensionandsmeperformanceaquantitativeapproach |