| Summary: | The planning of air transport infrastructure for Kedah Aerotropolis has been largely oriented towards
the needs of airlines as main customers. Airport as a provider for air transportation has consistently
been geared towards meeting the highly demand of airlines, while passengers as end of users of air
transport modes has been largely neglected. The pressure aimed for simplifying the terminal
infrastructure has led to the decreasing of Level of Service (LOS) of airport facilities which
subsequently, increase the pressure of space and uncomfortable airport experiences towards cargo and
passengers. After several years of establishment of airport, there is no evidence that the preferences of
mixed cargo and passengers have been preferred into terminal design as the airport planners to reduce
the airport space and size to reduce the associated cost of development. The worldwide growth of airport
is having a significant influence on traffic forecasts for potential air travellers with increased pressure
from airlines and passengers for reduced airport charges and air fares, while at the same time, the
airports are faced with the need to increase efficiency levels in their operations to cater for the
anticipated traffic growth that airport have generated.
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