Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study
The use of e-mail has become common either for work purposes or personal usage. Despite its usefulness, complain about the overwhelming messages received which cause the users to have problem in managing those messages. Similar situation occurred among Universiti Utara Malaysia (UUM) staff. Thus, a...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/31038/1/ICAST%201891%2001%202017%20020093-1-020093-6.pdf |
| _version_ | 1825806287076589568 |
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| author | Packeer Mohamed, Shafinah Farvin Ku-Mahamud, Ku Ruhana Ramli, Razamin Abdullah, Kamarudin |
| author_facet | Packeer Mohamed, Shafinah Farvin Ku-Mahamud, Ku Ruhana Ramli, Razamin Abdullah, Kamarudin |
| author_sort | Packeer Mohamed, Shafinah Farvin |
| collection | UUM |
| description | The use of e-mail has become common either for work purposes or personal usage. Despite its usefulness, complain about the overwhelming messages received which cause the users to have problem in managing those messages. Similar situation occurred among Universiti Utara Malaysia (UUM) staff. Thus, a pilot study was conducted to investigate its staff’s perception and use of e-mail in order to improve the e-mail service provided to them. This paper discusses the findings from the pilot study, which involves 41 UUM staff. Self-administered questionnaires were used to gather the data, while descriptive statistical analysis was used for data analysis. The findings of the study reveal that UUM staff appreciate the e-mail service. However they faced problems like limited storage size and overwhelming emails. They think that UUM e-mail is being abused by the repeating advertisements and news sent to them. The output of this study can be used as a guideline by the UUM management in revising its e-mail policy to serve better quality of email service |
| first_indexed | 2024-10-01T01:43:33Z |
| format | Conference or Workshop Item |
| id | uum-31038 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-10-01T01:43:33Z |
| publishDate | 2017 |
| record_format | eprints |
| spelling | uum-310382024-07-10T07:48:03Z https://repo.uum.edu.my/id/eprint/31038/ Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study Packeer Mohamed, Shafinah Farvin Ku-Mahamud, Ku Ruhana Ramli, Razamin Abdullah, Kamarudin QA Mathematics The use of e-mail has become common either for work purposes or personal usage. Despite its usefulness, complain about the overwhelming messages received which cause the users to have problem in managing those messages. Similar situation occurred among Universiti Utara Malaysia (UUM) staff. Thus, a pilot study was conducted to investigate its staff’s perception and use of e-mail in order to improve the e-mail service provided to them. This paper discusses the findings from the pilot study, which involves 41 UUM staff. Self-administered questionnaires were used to gather the data, while descriptive statistical analysis was used for data analysis. The findings of the study reveal that UUM staff appreciate the e-mail service. However they faced problems like limited storage size and overwhelming emails. They think that UUM e-mail is being abused by the repeating advertisements and news sent to them. The output of this study can be used as a guideline by the UUM management in revising its e-mail policy to serve better quality of email service 2017 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/31038/1/ICAST%201891%2001%202017%20020093-1-020093-6.pdf Packeer Mohamed, Shafinah Farvin and Ku-Mahamud, Ku Ruhana and Ramli, Razamin and Abdullah, Kamarudin (2017) Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study. In: The 2nd International Conference on Applied Science and Technology 2017 (ICAST’17), 3–5 April 2017, Kedah, Malaysia. https://doi.org/10.1063/1.5005426 |
| spellingShingle | QA Mathematics Packeer Mohamed, Shafinah Farvin Ku-Mahamud, Ku Ruhana Ramli, Razamin Abdullah, Kamarudin Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study |
| title | Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study |
| title_full | Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study |
| title_fullStr | Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study |
| title_full_unstemmed | Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study |
| title_short | Perceptions and use of e-mail among Universiti Utara Malaysia Staff: A Pilot Study |
| title_sort | perceptions and use of e mail among universiti utara malaysia staff a pilot study |
| topic | QA Mathematics |
| url | https://repo.uum.edu.my/id/eprint/31038/1/ICAST%201891%2001%202017%20020093-1-020093-6.pdf |
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