Workplace deviance among hotel employees : an exploratory survey

This exploraory study examined workplace deviance among hotel employees in Langkawi, Malaysia. Specifically it attempted to provide empirical answers to two main research questions: (I) what are the types of workplace deviance employees exhibit at the workplace and (2) what work related factors acco...

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Main Author: Mohd Shamsudin, Faridahwati
Format: Article
Language:English
Published: Universiti Utara Malaysia 2003
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/359/1/Faridahwati_Mohd._Shamsudin.pdf
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author Mohd Shamsudin, Faridahwati
author_facet Mohd Shamsudin, Faridahwati
author_sort Mohd Shamsudin, Faridahwati
collection UUM
description This exploraory study examined workplace deviance among hotel employees in Langkawi, Malaysia. Specifically it attempted to provide empirical answers to two main research questions: (I) what are the types of workplace deviance employees exhibit at the workplace and (2) what work related factors account for the exhibition of those acts. In order to address these questions, data were collected-from 308 hotel employees. The findings showed that workplace deviance exists in organisations and takes on a variety forms. The results also depicted that workplace deviance is influenced by a number of work-related factors, such as pay, supervision, co-workers, and management practices. In addition, employee deviance was also significantly related to the way they were treated by hotel guests. The implications of the study findings on practice and theory are discussed.
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spelling uum-3592015-06-25T07:16:58Z https://repo.uum.edu.my/id/eprint/359/ Workplace deviance among hotel employees : an exploratory survey Mohd Shamsudin, Faridahwati HD28 Management. Industrial Management This exploraory study examined workplace deviance among hotel employees in Langkawi, Malaysia. Specifically it attempted to provide empirical answers to two main research questions: (I) what are the types of workplace deviance employees exhibit at the workplace and (2) what work related factors account for the exhibition of those acts. In order to address these questions, data were collected-from 308 hotel employees. The findings showed that workplace deviance exists in organisations and takes on a variety forms. The results also depicted that workplace deviance is influenced by a number of work-related factors, such as pay, supervision, co-workers, and management practices. In addition, employee deviance was also significantly related to the way they were treated by hotel guests. The implications of the study findings on practice and theory are discussed. Universiti Utara Malaysia 2003 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/359/1/Faridahwati_Mohd._Shamsudin.pdf Mohd Shamsudin, Faridahwati (2003) Workplace deviance among hotel employees : an exploratory survey. Malaysian Management Journal, 7 (1). pp. 17-33. ISSN 0128-6226 http://mmj.uum.edu.my
spellingShingle HD28 Management. Industrial Management
Mohd Shamsudin, Faridahwati
Workplace deviance among hotel employees : an exploratory survey
title Workplace deviance among hotel employees : an exploratory survey
title_full Workplace deviance among hotel employees : an exploratory survey
title_fullStr Workplace deviance among hotel employees : an exploratory survey
title_full_unstemmed Workplace deviance among hotel employees : an exploratory survey
title_short Workplace deviance among hotel employees : an exploratory survey
title_sort workplace deviance among hotel employees an exploratory survey
topic HD28 Management. Industrial Management
url https://repo.uum.edu.my/id/eprint/359/1/Faridahwati_Mohd._Shamsudin.pdf
work_keys_str_mv AT mohdshamsudinfaridahwati workplacedevianceamonghotelemployeesanexploratorysurvey